Addison Holt
Cullowhee
Summary
Dynamic and detail-oriented professional with a proven background in customer service at Jackson County Rec. Department. Skilled in enhancing guest experiences through effective communication and attention to detail. Experienced in creating engaging activities for campers and ensuring a safe environment. Strong time management and problem-solving abilities, with a focus on teamwork and inclusivity. Consistently delivers outstanding results in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Jackson County Rec. Department
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Scorekeeper and Referee
Jackson County Rec. Department
05.2021 - Current
- Documented game actions to accurately update league, player and team statistics.
- Set up, checked and broke down equipment for each [Type] game.
- Reduced errors in scoring records through meticulous attention to detail when documenting game statistics.
- Facilitated seamless transitions between games by preparing all necessary materials and equipment for scorekeeping prior to each event.
- Helped with game and facility paperwork such as accident and misconduct reports.
Front of House Employee
Big Nicks BBQ
04.2024 - 10.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Organized and re-stocked various stations and self-service items.
Movie Theater Employee
Catamount Cinemas
06.2022 - 09.2023
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Stocked and organized concession supplies to provide customers with food and beverage options.
Camp Counsolor
Highland Falls Golf Course
06.2023 - 07.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Transported and escorted program participants to and from activities and on field trips.
Education
Bachelor of Science - Communication Science Disorders
Western Carolina University
Cullowhee, NC05-2027
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving
- Child supervision
- Problem resolution
- Front of house operations
Languages
English
Native or Bilingual
Timeline
Front of House Employee
Big Nicks BBQ
04.2024 - 10.2024
Front Desk Receptionist
Jackson County Rec. Department
01.2024 - Current
Camp Counsolor
Highland Falls Golf Course
06.2023 - 07.2023
Movie Theater Employee
Catamount Cinemas
06.2022 - 09.2023
Scorekeeper and Referee
Jackson County Rec. Department
05.2021 - Current
Bachelor of Science - Communication Science Disorders
Western Carolina University
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