Addison Moss
Carbondale,IL
Summary
Proven track record in enhancing customer experiences and sales at Lou Malnatis Pizzeria, leveraging strong multitasking abilities and exceptional phone etiquette. Skilled in conflict resolution and POS system operations, significantly contributing to team efficiency and guest satisfaction. Demonstrates active learning and social perceptiveness, ensuring high-quality service standards.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Asahi Japanese Restaurant
2023.08 - 2024.08
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning, organizing tables, and placing table settings.
Phone Worker
Lou Malnatis Pizzeria
2021.03 - 2024.08
- Increased sales revenue through effective product recommendations tailored to individual needs.
- Assisted in training new hires, and sharing best practices and techniques for optimal phone support performance.
- Maintained high-quality service standards, ensuring all interactions were professional and courteous.
- Balanced workload efficiently by prioritizing tasks according to urgency and importance.
- Enhanced call center efficiency by managing multiple phone lines and multitasking during calls.
- Retained customers by offering exceptional service experiences, including prompt issue resolution and follow-up calls.
Education
Some College (No Degree) - History With A Minor in Pre Law
Southern Illinois University Carbondale
Carbondale, IL 2024.08 - 5 2028
High School Diploma -
William Fremd
Palatine, IL05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Conflict Resolution
- Cash Handling
- Reservation handling
- POS system operations
- Menu Memorization
- Safe Food Handling
- Up-selling techniques
- Phone Etiquette
Timeline
Some College (No Degree) - History With A Minor in Pre Law
Southern Illinois University Carbondale
2024.08 - 5 2028
Restaurant Hostess
Asahi Japanese Restaurant
2023.08 - 2024.08
Phone Worker
Lou Malnatis Pizzeria
2021.03 - 2024.08
High School Diploma -
William Fremd
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