Addison O'Brien
Catlin,IL
Summary
Driven manager with a proven track record at Indians Pizza, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and workforce management, achieving significant improvements in service delivery. Skilled in verbal communication, effectively resolved staff conflicts, and cross-trained employees to boost team performance.
Overview
3
3
years of professional experience
Work History
Manager
Indians Pizza
09.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Salt Fork High School
Catlin, IL05.2023
Associate of Arts - Psychology
Danville Area Community College
Danville, IL05.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Workforce Management
- Customer Service
Timeline
Manager
Indians Pizza
09.2021 - Current
High School Diploma -
Salt Fork High School
Associate of Arts - Psychology
Danville Area Community College