Addison Phillips
TIMMONSVILLE,SC
Summary
Dynamic Server Manager with extensive hospitality experience at Thirsty Fellow, adept at enhancing customer satisfaction and team performance. Proven track record in developing effective policies and procedures, ensuring compliance with industry standards, and fostering a collaborative environment. Skilled in project management and customer service, driving operational excellence and staff motivation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server Manager
Thirsty Fellow
Columbia, SC
08.2023 - Current
- Oversaw guest communication, monitored spending metrics, assisted with kitchen duties and organization, and resolved guest complaints.
- Developed policies, procedures, and standards for server management and maintenance.
- Ensured that all servers were compliant with industry regulations relating to security protocols.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Motivated staff through acknowledgment of hard work and achievements.
- Established standards for personnel performance and customer service.
Server
Tio's Mexican Restaurant
Columbia, SC
07.2022 - 08.2023
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
Server
BOKU
Columbia, SC
02.2022 - 09.2022
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
Server
IHOP
Columbia, SC
01.2021 - 12.2021
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
Crew Leader
Bruster's Real Ice Cream
Florence, SC
01.2019 - 11.2019
- Coordinated with other departments regarding scheduling conflicts between crews.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Developed work schedules to ensure adequate staffing levels.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Scheduled periodic meetings with crew members to discuss progress and goals achieved.
- Monitored inventory levels and ordered supplies as needed.
Hostess
Shane's Rib Shack
Florence, SC
09.2018 - 01.2019
- Communicated clearly with kitchen staff regarding customer orders.
- Provided excellent customer service by addressing customer needs promptly.
- Accurately recorded customer information into reservation system.
Scooper
Bruster's Real Ice Cream
Florence, SC
03.2018 - 09.2018
- Ensured compliance with local health department regulations regarding food handling practices.
- Adhered to food safety guidelines when preparing products for sale.
- Handled special orders for large events or parties in a timely manner.
Education
Bachelor's - History
University of South Carolina
Columbia, SC07.2024
High school diploma - Diploma
Trinity Byrnes Colligate School
Darlington, SC05-2020
Skills
- Customer service and sales
- Project management
- Team collaboration
- Flexibility and reliability
- Hospitality experience
Certification
Driver's License
Timeline
Server Manager
Thirsty Fellow
08.2023 - Current
Server
Tio's Mexican Restaurant
07.2022 - 08.2023
Server
BOKU
02.2022 - 09.2022
Server
IHOP
01.2021 - 12.2021
Crew Leader
Bruster's Real Ice Cream
01.2019 - 11.2019
Hostess
Shane's Rib Shack
09.2018 - 01.2019
Scooper
Bruster's Real Ice Cream
03.2018 - 09.2018
Bachelor's - History
University of South Carolina
High school diploma - Diploma
Trinity Byrnes Colligate School
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