Addison Quam

This was at a little cafe in the Ghost Town tourist attraction in Apache Junction.

• Quickly and accurately counted drawers at start and end of each shift.
• Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
• Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
• Built positive relationships with customers to increase repeat business.
• Resolved customer complaints quickly to maintain customer satisfaction.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
• Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
• Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
• Helping with the making of food.