Hi, I’m
Addison Hicks
Austin,TX
Summary
Proven track record in enhancing customer satisfaction and engagement at Sweet Caroline's Snow Shack, showcasing exceptional customer service and cash handling abilities. Expert in relationship building and decision-making, significantly contributing to operational efficiency and customer loyalty. Demonstrates a keen attention to detail and adept time management skills, ensuring high standards of service and business success. Highly efficient host well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
year of professional experience
Work History
Sweet Caroline's Snow Shack
Associate
03.2023 - Current
Job overview
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Waterloo Icehouse
Host
08.2023 - 05.2024
Job overview
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
James Bowie High SchoolAustin, TX
No Degree
05.2025
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Cash Handling
- Customer Engagement
- Decision-Making
- Relationship Building
- Courteous and Professional
- Work Planning and Prioritization
Timeline
Host
Waterloo Icehouse
08.2023 - 05.2024
Associate
Sweet Caroline's Snow Shack
03.2023 - Current
James Bowie High School
No Degree
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