Addyson Urban
Five Below
Kent,OH
2
years of professional experience
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in a sales environment. Brings an understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in a desk assistant role.
Work History
Sales Associate
1 Year 7 Months- Restocked merchandise, organized shelves, and maintained clean, shoppable sales floors.
- Recovered fitting areas and aisles, returning items to proper locations throughout shifts.
- Followed loss prevention procedures, secured store assets, and reported discrepancies to leadership.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Salon Assistant
8 Months- Prepared color bowls, foils, and product stations for timely service delivery.
- Supported stylists during consultations and finishing services to ensure consistent client experience.
- Helped prepare clients for hair service.
- Offered exceptional service and support to walk-in and scheduled customers.
Lifeguard/Swim Instructor
2 Months- Maintained constant swimmer surveillance during lessons, open swim, and birthday events.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Assisted members and families with pool guidelines and facility policies.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Prevented accidents through regular equipment inspections and maintenance.
- Monitored pools and surrounding areas for adherence to safety protocols.
Education
High School Diploma
Skills
Customer service
Money handling
Problem-solving
Teamwork and collaboration
Listening skills
Interpersonal communication
Reliable and punctual
Outgoing personality
Timeline
Salon Assistant
Vision Hair Design
05.2024 - 01.2025Read More
Sales Associate
Five Below
12.2023 - 07.2025Read More
Lifeguard/Swim Instructor
Goldfish Swim School
07.2023 - 09.2023Read More
Theodore Roosevelt High School
High School Diploma
Read More