Adeana Pinks
FRESNO,CA
Summary
Offers 30 years of experience in customer service, retention and problem resolution. Personable and dedicated Customer Service Representative with extensive experience in retail/finance/restaurant industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Proven expertise in analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Always ready and willing to pitch in and perform above expectations.
Overview
11
11
years of professional experience
Work History
Service Representative
Citizens Business Bank
Fresno, CA
06.2022 - Current
- Process customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintain confidentiality of bank records, transactions and customer information.
- Provide exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verify customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identify suspicious activity on account holders' accounts and report any discrepancies to the supervisor immediately.
Customer Service Representative
ACE Cash Express Inc.
Fresno, CA
01.2022 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
Csr/Vault Teller
PNC Bank
Laporte, IN
04.2013 - 09.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Boone Grove High School
Valparaiso, IN05.1981
Skills
- Team player
- Sales expertise
- Complaint resolution
- Order Fulfillment
- Inbound and Outbound Calling
- Customer Service
Timeline
Service Representative
Citizens Business Bank
06.2022 - Current
Customer Service Representative
ACE Cash Express Inc.
01.2022 - Current
Csr/Vault Teller
PNC Bank
04.2013 - 09.2021
High School Diploma -
Boone Grove High School