MICHAEL AGAGU
Hyattsville
Summary
Highly motivated and dependable professional with strong customer service, communication, and problem-solving skills. Experienced in providing support in fast-paced environments and handling responsibilities with patience, professionalism, and attention to detail. Skilled in troubleshooting technical issues, supporting users remotely and onsite, setting up computer systems, and managing multiple tasks efficiently. Quick learner with a strong work ethic, excellent teamwork abilities, and a passion for helping others while maintaining high-quality service and organizational standards.
Overview
4
4
years of professional experience
Work History
COMPUTER TECHNICIAN
Prince George's Community College
Largo, USA
10.2022 - 05.2024
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Served as backup for staff members, responding to system failures and maintenance emergencies
- Performed troubleshooting to correct computer hardware and software malfunctions
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications
- Resolved technical issues for clients through, increasing customer satisfaction.
- Password Resets
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
IT Support
CultureCode Tech
Delaware City, DE
03.2020 - 08.2022
- Partnered with IT support to troubleshoot and address platform issues.
- Coordinated IT support services to resolve technical issues quickly, minimizing downtime for staff members.
- Collaborated with IT support to resolve technical issues quickly, minimizing downtime for the department.
- Facilitated seamless communication between students, faculty, and IT support staff, ensuring prompt resolution of technical concerns.
Education
Associate of Applied Science - Information Technology
Prince George's Community College
Largo, MD05-2024
High School Diploma - undefined
Charles Herbert Flowers High School
Springdale, MD05-2019
Skills
- Technical troubleshooting and problem-solving
- Help desk and customer support experience
- Hardware and software installation/configuration
- Password reset and Computer setup
- Remote and on-site technical support
- Basic computer troubleshooting
- Knowledge of Windows/Microsoft systems
- Problem-solving skills
- Software updates
- Information technology support
Timeline
COMPUTER TECHNICIAN
Prince George's Community College
10.2022 - 05.2024
IT Support
CultureCode Tech
03.2020 - 08.2022
High School Diploma - undefined
Charles Herbert Flowers High School
Associate of Applied Science - Information Technology
Prince George's Community College