ADEH SKANDARIAN
San Jose,CA
Summary
Results-driven Retail Management Professional experienced in leading teams and driving sales within high-volume environments. Achieved operational efficiency and revenue growth through effective P&L oversight and team development. Focused on delivering exceptional customer experiences and building high-performing teams.
Overview
19
19
years of professional experience
Work History
General Manager
FLOR
Redwood City, CA
09.2024 - Current
- Drive revenue growth through sales analysis, inventory management, merchandising strategies, customer engagement, and performance initiatives.
- Lead all aspects of daily retail operations with responsibility for sales performance, customer experience, team productivity, and overall store profitability.
- Provided P&L oversight by monitoring sales, labor costs, inventory, controllable expenses, and operational performance to identify and act on profitability improvement opportunities.
- Analyze key business and operational metrics to identify trends, address performance gaps, and develop strategies to improve store results.
- Managed and developed team of 25+ employees through hiring, scheduling, onboarding, training, coaching, and performance evaluations to enhance team effectiveness.
- Created and implemented SOPs and operational processes to enhance efficiency, ensure consistency, maintain compliance, and elevate customer satisfaction.
- Resolve customer concerns and escalations professionally while maintaining a welcoming and high-quality shopping experience.
- Partner with senior leadership on business strategy, marketing initiatives, community outreach, and store performance.
General Manager
HARBORSIDE / URBNLEAF
Oakland, CA
08.2016 - 08.2024
- Managed and developed a team of 30+ employees, including hiring, training, scheduling, coaching, recognition, and performance management.
- Directed daily retail operations while partnering with senior leadership to improve store performance, customer experience, and operational consistency.
- Developed action plans addressing business needs, enhancing team performance and customer satisfaction.
- Identified business development opportunities through customer trends, sales activity, and competitive analysis.
- Cross-trained employees, enhancing operational flexibility and supporting profitability.
- Implemented standardized processes, ensuring consistency in customer service and store operations.
- Worked across retail and delivery operations to ensure a seamless customer experience.
District Manager
CURBSIDE
Palo Alto, CA
09.2014 - 06.2016
- Supported the company's expansion from 6 to 22 locations, including the launch of new locations in Glendale and Los Angeles.
- Collaborated with store managers and retail representatives to enhance operations, customer service, and brand execution.
- Partnered with store managers and retail representatives to improve operations, customer service, and brand execution.
- Established new procedures to facilitate company growth and streamline operational efficiency.
- Worked across multiple areas of the business to identify and resolve operational challenges.
- Trained employees on organization, attention to detail, and operational standards.
- Enhanced communication with retail partners to elevate overall customer experience.
Regional Manager
SUBWAY
San Jose, CA
03.2007 - 03.2012
- Managed operations across 4 locations, focusing on staffing, scheduling, training, customer service, payroll support, and daily activities.
- Increased company sales by 10% year over year and helped launch a third location.
- Developed promotional and customer outreach strategies to increase sales.
- Enhanced customer service by implementing employee training programs and establishing stronger operational standards.
- Improved customer service through employee training and stronger operational standards.
- Created promotional and customer outreach strategies that contributed to sales growth.
- Supported management teams and employees during operational and non-operational hours to maintain consistent customer service.
- Implemented company policies and procedures across multiple locations.
Education
Business & Economics -
DE ANZA COLLEGE - SCHOOL OF BUSINESS
San Jose, CAHigh School Diploma -
DEL MAR HIGH SCHOOL
San Jose, CASkills
- Sales & Profitability
- P&L Oversight
- Inventory Management
- Retail Operations
- Store Management
- Merchandising
- Operational Efficiency
- Customer Experience
- Market Analysis
- Performance Management
- Multi-Location Operations
- Team Leadership
- Training & Coaching
- Scheduling & Labor Management
Relocation Preference
Los Angeles, CA
Timeline
General Manager
FLOR
09.2024 - Current
General Manager
HARBORSIDE / URBNLEAF
08.2016 - 08.2024
District Manager
CURBSIDE
09.2014 - 06.2016
Regional Manager
SUBWAY
03.2007 - 03.2012
Business & Economics -
DE ANZA COLLEGE - SCHOOL OF BUSINESS
High School Diploma -
DEL MAR HIGH SCHOOL