Francine Gil
Rancho Cucamonga,CA
Summary
Results-driven General Manager with over 11 years of experience in high-volume operations. Led turnaround of underperforming restaurants, achieving recognition as General Manager of the Year in 2024. Transformed a low-performing location into a Top 20 restaurant, fostering team engagement and operational improvements while establishing strong relationships across the organization.
Overview
1
1
Certification
6
6
years of post-secondary education
11
11
years of professional experience
Work History
General Manager
McDonald's
Whittier, CA
06.2015 - Current
- Lead comprehensive restaurant operations, including sales, labor, staffing, scheduling, customer experience, food safety, quality, service, cleanliness, and operational compliance.
- Successfully transformed a low-performing restaurant into a Top 20 restaurant within the Long Beach Field Office of 1,200. Demonstrating the ability to identify performance gaps and execute effective turnaround strategies.
- Led the organization's highest-volume restaurant, managing complex, high-demand operations while maintaining strong business and operational standards.
- Trusted to support and lead operational improvements in restaurants needing leadership intervention.
- Analyze business performance and implement action plans focused on sales growth, labor management, productivity, service, customer satisfaction, and profitability.
- Lead restaurant operations with a strong focus on urgency, accountability, execution, and consistency.
- Ensure the restaurant is prepared for operational evaluations and consistently maintains company standards.
- Lead, coach, and develop management and crew teams to achieve individual and restaurant performance goals.
- Build a positive and engaged team culture centered on accountability, teamwork, hospitality, and continuous improvement.
- Recognized throughout the McDonald's organization for being approachable, and motivating leader.
- Develop future leaders by providing coaching, feedback, training, and opportunities for increased responsibility.
- Held management and crew accountable for performance, attendance, and operational standards.
- Built strong working relationships with employees, peers, and leadership to enhance collaboration and operational success.
- Ensure teams understand and execute food safety and operational excellence.
- Drive a customer-first culture focused on hospitality, service, accuracy, speed, and overall guest satisfaction.
- Respond to customer feedback and operational concerns with urgency and appropriate follow-through.
- Maintain high standards of service and execution during peak and high-volume periods.
- Recognized as General Manager of the Year for outstanding restaurant performance.: Awarded during the first year as a General Manager in recognition of leadership, restaurant performance, and business.
- Restaurant Turnaround Leadership: Trusted to support and help build restaurants throughout the organization, particularly locations requiring operational improvement.
- Ensured compliance with health and safety regulations during inspections.: Successfully passed health department, EcoSure, and third-party inspections while maintaining strong operational readiness.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
Education
Business Administration -
Colorado Technical University
Colorado Springs, CO 01.2024 - 09.2026
High School Diploma -
Rubidoux High School
Riverside, CA 08.2013 - 05.2017
Skills
- General Restaurant Management
- High-volume management
- Sales & Profitability
- Labor Management
- Staffing & Scheduling
- Operational efficiency
- Food Safety & Compliance
- Customer Experience
- Performance Management
- Business recovery
- Team Leadership
- Employee Development
- Training & Development
- Coaching & Accountability
- Payroll
- Strategic solutions
- Injury Claims
- Growth Development Within The Team
Certification
ServSafe Certified
Accomplishments
- General Manager of the Year, 2024, Awarded during the first year as a General Manager in recognition of leadership, restaurant performance, and business results.
- Top 20 Restaurant - Long Beach Field Office, Led the transformation of a low-performing restaurant into a Top 20 performing restaurant within the field office.
- High-Volume Restaurant Leadership, Selected to lead the highest-volume restaurant within the organization.
- Restaurant Turnaround Leadership, Trusted to support and help build restaurants throughout the organization, particularly locations requiring operational improvement.
- Inspection Excellence, Successfully passed health department, EcoSure, and third-party inspections while maintaining strong operational readiness.
Timeline
Business Administration -
Colorado Technical University
01.2024 - 09.2026
General Manager
McDonald's
06.2015 - Current
High School Diploma -
Rubidoux High School
08.2013 - 05.2017