Adelene Torres
Napa,CA
Summary
Bilingual hospitality professional with 4+ years of experience in resort, retail, and guest service environments, including leadership experience. Skilled in guest relations, sales, training, and delivering memorable customer experiences. Seeking to bring my background in the wine industry while continuing to grow my knowledge and skills.
Overview
6
6
years of professional experience
Work History
TEAM LEADER/LOCKER ROOM ATTENDANT
Silverado Resort and Spa
Napa, California
04.2023 - Current
- Facilitated guest access to the locker room, spa amenities, and conducted informative tours.
- Resolved guest concerns effectively, enhancing overall guest satisfaction.
- Trained and supervised new staff in customer service and safety standards.
- Ensured service, sanitation, safety, and quality standards were consistently met.
- Trained in various operational roles to enhance team flexibility across multiple areas to support daily operations.
SHIFT LEAD
Silverado Resort Market and Bakery
Napa, CA
11.2021 - 04.2023
- Delivered customer service in a fast-paced environment, ensuring satisfaction and repeat business.
- Ensured the barista station was ready each day for efficient service.
- Coordinated inventory, shipments, stocking, and product ordering using computer systems to streamline operations.
SALES ASSOCIATE
Lev's Outlet Store
Napa, California
11.2020 - 11.2021
- Assisted customers with purchases, item locations, and enrollment in reward programs to enhance the shopping experience.
- Responded to inquiries regarding store policies and resolved customer concerns to ensure satisfaction.
- Created customer and provided outstanding customer service.
- Delivered exceptional customer service by addressing inquiries and fostering positive shopping experiences.
Education
High School Diploma - Cosmetology
Napa High
Napa, CAEsthetics Program -
Milan Institute of Cosmetology
VacavilleSkills
- Guest hospitality
- Guest service tours
- Customer service
- Sales recommendations
- Staff training
- Sanitation standards
- Operational efficiency
- Multitasking
Timeline
TEAM LEADER/LOCKER ROOM ATTENDANT
Silverado Resort and Spa
04.2023 - Current
SHIFT LEAD
Silverado Resort Market and Bakery
11.2021 - 04.2023
SALES ASSOCIATE
Lev's Outlet Store
11.2020 - 11.2021
High School Diploma - Cosmetology
Napa High
Esthetics Program -
Milan Institute of Cosmetology