Adeline Dodson
Midlothian,VA
Summary
Proven track record in enhancing customer satisfaction and loyalty at Michaels Arts and Crafts, adept in POS systems and exceptional customer service. Excelled in resolving complaints and promoting store promotions, significantly exceeding customer expectations. Skilled in cash handling and fostering positive customer relationships, demonstrating both hard and soft skills crucial for retail success. Friendly and reliable Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
2
2
years of professional experience
Work History
Cashier
Michaels Arts and Crafts
07.2023 - Current
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
Cashier
Putt-Putt Fun Center
07.2022 - 11.2022
- Restocked and organized merchandise behind the counter.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about mini-golf, go-karts, and the arcade and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Decorated and set tables in accordance with party themes and age groups.
- Planned parties according to customer specifications.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Resolved conflict to maintain fun, positive and safe event environments.
Education
High School Diploma -
James River High School
Midlothian, VA05.2024
Skills
- Product restocking
- Payment Collection
- POS Systems
- Customer Service
- Cash Handling
- Returns processing
- Customer Assistance
- Loyalty Program Promotion
- Order Packaging
- Retail Merchandising
- Merchandise Restocking
Timeline
Cashier
Michaels Arts and Crafts
07.2023 - Current
Cashier
Putt-Putt Fun Center
07.2022 - 11.2022
High School Diploma -
James River High School