Adeline Torres
Bronx,NY
Summary
Focused Sales Manager committed to motivating others, offering extensive knowledge, penetrating new territories, and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. A determined individual with a background in establishing and nurturing lucrative partnerships.
Overview
22
22
years of professional experience
Work History
Sales Enablement Manager
Altice USA
08.2023 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coordinated staff sales meetings to discuss developmental strategy, best practices, and process improvements.
- Managed 34 call center representatives remotely and 3 supervisors
Human Resources Manager
IkDelino Healthcare Staffing
05.2022 - 06.2023
- Motivated employees through incentive programs, and constructive feedback.
- Handled sensitive employee and company information with the highest level of confidentiality and discretion.
- Reviewed candidate applications and conducted phone interviews and screenings.
- Extended job offers to selected individuals and negotiated compensation.
- Worked with the HR department to devise and update policies as needed for corporate accountability and workplace health.
Home Health Care Provider
CDPAP
07.2017 - 01.2023
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with daily chores and errands by transporting them to appointments, cleaning personal spaces, and purchasing supplies.
Inbound Sales Supervisor
Altice USA
10.2001 - 12.2019
- Coaching and Development, 30 daily monitoring of calls weekly payroll, created incentives.
- Supervised site investigations, reported issues, and escalated those that required further assistance.
- Shadowed employees to determine accurate descriptions of duties and skills required
- Performed payroll responsibilities every week by correcting any variances and scheduling conflicts.
Education
MBA - Business - Human Resources Management
Southern New Hampshire University
Manchester12.2024
Bachelor of Science - Business Administration W/Con Human Resources Mgt.
Southern New Hampshire University
Manchester, NH05.2023
Certificate - Human Resources Management
Southern New Hampshire University
Manchester, NH02.2022
Skills
- Content Development
- Training Program Design
- Performance Analysis
- Data-Driven Decision-Making
- Organizational skills
- Sales Coaching
- Microsoft Office 360
Accomplishments
Co-facilitated - Management skills training
Multiple times awarded President Club at Altice
Achieved success through effectively creating a lead program.
Created an HRM training manual for new hire managers.
Timeline
Sales Enablement Manager
Altice USA
08.2023 - Current
Human Resources Manager
IkDelino Healthcare Staffing
05.2022 - 06.2023
Home Health Care Provider
CDPAP
07.2017 - 01.2023
Inbound Sales Supervisor
Altice USA
10.2001 - 12.2019
MBA - Business - Human Resources Management
Southern New Hampshire University
Bachelor of Science - Business Administration W/Con Human Resources Mgt.
Southern New Hampshire University
Certificate - Human Resources Management
Southern New Hampshire University
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