Adeline Torres
Bronx,NY
Summary
Possessing a blend of sales enablement and human resources expertise, an impressive track record in advancing teams' productivity and communication was demonstrated. A strong alignment with empowering others through knowledge-sharing and coaching resonates deeply. Proven strategies have consistently led to enhanced performance metrics and operational efficiency, which reflects a passion for fostering growth and achieving excellence in team dynamics and organizational success.
Overview
23
23
years of professional experience
Work History
Sales Enablement Manager
Altice USA
08.2023 - Current
- Organized high-impact workshops focused on skill development, boosting 32 overall agents' performance through knowledge-sharing sessions
- Increased sales productivity by lowering ASA from 536 to 60 seconds by creating and implementing effective sales enablement strategies
- Coached existing sales teams on best practices, leading to a noticeable improvement in communication skills and negotiation tactics
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required
- Increased sales team productivity by 25% through targeted training programs
- Established a consistent onboarding process for all new hires, reducing time to full productivity by streamlining training materials and resources.
- Delivered regular performance reports to senior leadership, providing insights into key metrics and trends affecting the business.
Human Resources Manager
IkDelino Healthcare Staffing
05.2022 - 08.2023
- Coordinated 40 employee grievances and disputes promptly and professionally by finding constructive solutions
- Monitored and handled employee claims involving performance-based and harassment incidents
- Liaised between multiple business divisions to improve communications
- Utilized compliance tools, corrective actions, and identification of deficiencies to mitigate audit risks
- Devised hiring and recruitment policies for a thirty-employee company
Private Home Health Care Provider
Private Home Health Care Provider
10.2001 - 01.2023
- Maintained detailed records of patient progress, reporting any changes in condition to healthcare professionals as needed
- Conducted timely assessments of vital signs, including blood pressure, pulse rate, respiration, and temperature, to monitor patient health
- Safeguarded sensitive personal information about patients while maintaining strict compliance with HIPAA regulations at all times
- Reduced emergency visits by 30% annually through effective patient health monitoring and proactive care measures
Inbound Sales Supervisor
Altice USA
10.2001 - 12.2019
- Evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness
- Held staff accountable to revenue goals, objectives, KPIs, and other metrics
- Motivate, coach, lead, and supervise the Inbound Sales team of approximately 18–25
- Delivered friendly assistance to new hires throughout the interviewing and hiring process
- Devised hiring and recruitment policies for over 300 company employees
- Increased productivity by 100%, team errors under 1%, kept team attendance at 99%
- Conducted accurate payroll processing, audits for the team and, when needed, the entire sales call center
Education
MBA - Business Administration, Organizational Leadership
Southern New Hampshire University
Manchester, NH04-2025
Bachelor of Science - Business Administration, Mgt- HRM, Organizational Processes
Southern New Hampshire University
Manchester, NH05.2023
Certificate - Human Resources Management
Southern New Hampshire University
Manchester, NH02.2022
Skills
- Time management
- Co-facilitator
- Leadership
- Conflict Management
- Excel
- Powerpoint
- Data-driven decision making
- HR policies and procedures
- Sales team motivation
Timeline
Sales Enablement Manager
Altice USA
08.2023 - Current
Human Resources Manager
IkDelino Healthcare Staffing
05.2022 - 08.2023
Private Home Health Care Provider
Private Home Health Care Provider
10.2001 - 01.2023
Inbound Sales Supervisor
Altice USA
10.2001 - 12.2019
Bachelor of Science - Business Administration, Mgt- HRM, Organizational Processes
Southern New Hampshire University
Certificate - Human Resources Management
Southern New Hampshire University
MBA - Business Administration, Organizational Leadership
Southern New Hampshire University
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