Adelivette Echevarria
Ocala,FL
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bank Teller Supervisor
Campus USA Credit Union
11.2021 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Supported financial director with special projects and additional job duties.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Examined tellers' reports of daily transactions for accuracy.
Relationship Manager, Banking Operations
Bank Of America
07.2010 - 10.2021
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Store Assistant
Dollar Tree Stores
08.2009 - 08.2010
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Banking
Instituto De Banca Y Comercio - Aguadilla
Aguadilla, PR08.2008
High School Diploma -
Josefa Velez Bauza
Penuelas, PR05.2005
Skills
- Supervising Tellers
- Quality Control
- Bank Examiners
- Staff Management
- Accurate Documentation
- Professional Relationships
- Product Sales
- Manage Cash Flow
Certification
Notary Public
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bank Teller Supervisor
Campus USA Credit Union
11.2021 - Current
Relationship Manager, Banking Operations
Bank Of America
07.2010 - 10.2021
Store Assistant
Dollar Tree Stores
08.2009 - 08.2010
Banking
Instituto De Banca Y Comercio - Aguadilla
High School Diploma -
Josefa Velez Bauza
Notary Public