Adelma Canepa
Paterson
Summary
Motivated and hardworking retail professional with experience delivering excellent customer service. Proven ability to support store operations, assist with giving customers a positive experience and help driven sales performance.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Chavez Income Tax Service
Clifton, NJ
01.2024 - Current
- Scheduled, confirmed, and managed appointments and walk-ins while coordinating workflow with office staff
- Resolved client concerns calmly and efficiently, ensuring a positive client experience
- Answered and routed multi-line phone calls, responding to inquiries with clarity and professionalism
- Supported office operations through data entry, filing, and administrative assistance
Sales Associate
H&M Hennes & Mauritz
Paramus, NJ
11.2018 - 01.2024
- Maintained store presentation and organized merchandise displays.
- Collaborated with team members to enhance customer service.
- Handled customer complaints with professionalism and care.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Associate of Arts -
Passaic County Community College
Paterson, NJ12-2026
Skills
- Customer service
- Loyalty promotion
- Positive and professional
- Problem solving
- Stocking and receiving
- Product knowledge
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Chavez Income Tax Service
01.2024 - Current
Sales Associate
H&M Hennes & Mauritz
11.2018 - 01.2024
Associate of Arts -
Passaic County Community College