Adem Becirovic
Hoover,AL
Summary
I demonstrate a strong sense of discipline, ensuring that tasks are completed accurately and efficiently. My hardworking nature is evident in your commitment to getting the job done, regardless of its complexity or challenges. I excel in managing high-stress situations, remaining calm and focused to achieve optimal outcomes. Moreover, my dedication to providing exceptional customer service showcases my commitment to meeting and exceeding expectations consistently. Overall, work ethic reflects reliability, resilience, and a drive for excellence is what keeps me going
Overview
12
12
years of professional experience
Work History
Sales Associate
Tony
Hoover , AL
05.2021 - Current
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
Lift Operator
Vail Resorts Inc
Avon , CO
01.2019 - 04.2021
- Maintained daily log of lift operations and safety inspections.
- Assisted passengers in loading and unloading safely from the lift.
- Performed pre-operational checks for lift, including brakes, cables and motors.
- Ensured that all riders followed safety guidelines during the ride.
- Reported any mechanical issues to maintenance staff immediately.
- Monitored weather conditions to ensure safe operation of lifts.
- Provided customer service assistance with directions, ticket purchases and other inquiries.
- Conducted emergency drills with passengers to prepare them for potential hazards on the slopes.
Customer Service Manager
Michael's
Hoover , Alabama
02.2016 - 01.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
Shoe Department Lead
Kohls Department Store
Hoover, Alabama
06.2012 - 02.2016
- Assisted customers in selecting appropriate footwear for various occasions.
- Organized and stocked shelves with new inventory of shoes.
- Created visual displays to showcase different styles of shoes.
- Supervised the daily activities of shoe sales associates.
- Trained new staff on customer service techniques, product knowledge, and store policies.
- Maintained accurate records related to inventory control and sales transactions.
Education
GED -
Hoover High School
Alabama 03-2014
Some College (No Degree) -
Jefferson Community College
Hoover, ALSkills
- Product Sales
- Payment Processing
- Customer Needs Assessment
- Upselling
- Business Development
- Problem-Solving
- Cold-calling
- Professional Demeanor
- Positive and professional
- Product Recommendations
- Retail merchandising expertise
- Customer Service
- Negotiation Tactics
- Conflict Resolution
- Time Management
- Problem-solving skills
- Sales Goals Attainment
- Exceptional customer service
- Cash Handling Accuracy
- Verbal/written communication
Affiliations
- Hiking
- Bodybuilding
- Snowboarding
- Surfing
- Boxing
- Nature
- Sight Seeing
Accomplishments
- Jitsu Achievements
- Boxing Achievements
- School Achievements
Languages
English
Professional
Bosnian
Professional
Timeline
Sales Associate
Tony
05.2021 - Current
Lift Operator
Vail Resorts Inc
01.2019 - 04.2021
Customer Service Manager
Michael's
02.2016 - 01.2019
Shoe Department Lead
Kohls Department Store
06.2012 - 02.2016
GED -
Hoover High School
Some College (No Degree) -
Jefferson Community College