Adem Ozkum
Millville,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Talented multi-tasker with excellent communications skills and attention to detail. Dedicated to effective communication and problem solving.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Paradise Pizza Restaurant
Millville, NJ
12.2016 - Current
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Trained new employees to perform duties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Vinyl Installer
Shine PRO
Egg Harbor, NJ
06.2023 - 11.2023
- Kept work area clean at all times throughout job duration to ensure safe working conditions.
- Ensured all necessary tools were available prior to beginning each job assignment.
- Collaborated with team members to ensure efficient workflow when completing multiple projects simultaneously.
- Inspected the finished product for any defects or imperfections that may need to be addressed before completion of job.
- Managed all customers vehicles coming in to be wrapped.
- Supervised dynamic external partner project collaborations.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Vehicle Detailer
Flash Mobile Detailing
Mantua, NJ
08.2020 - 04.2022
- Cleaned and detailed both interior and exterior of vehicle, including carpets, upholstery, windows, wheels, and mirrors.
- Evaluated customer's needs prior to beginning detail job.
- Maintained inventory levels of supplies required for detailing jobs.
- Provided customers with information about additional services offered by company.
- Adhered strictly to all environmental regulations regarding disposal of hazardous chemicals or materials.
- Kept accurate records of work completed for each vehicle.
- Inspected vehicles for damage prior to detailing process.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Served clients with on-site detailing services at businesses and homes.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Drove vehicles to or from workshops or customer workplaces or homes.
Education
GED -
Millville Senior High School
Millville, NJ06-2017
Some College (No Degree) -
Cumberland County College
Vineland, NJSkills
- Restaurant Operations Management
- Customer Engagement
- Staff Management
- Supervisory Skills
- Customer-Oriented
- Complaint Resolution
- Organization and Prioritization
- Stable Work History
- Time Management
- Attention to Detail
- Task Prioritization
- Multitasking
- Fluent in Turkish
- Fluent in English
- Studied four years of german language
Affiliations
- Soccer player
- Car Enthusiast
- Fitness Enthusiast
Accomplishments
MVP Awards in High school varsity soccer.
Languages
English
Native/ Bilingual
Turkish
Native/ Bilingual
German
Limited
References
References available upon request.
Timeline
Vinyl Installer
Shine PRO
06.2023 - 11.2023
Vehicle Detailer
Flash Mobile Detailing
08.2020 - 04.2022
Restaurant Manager
Paradise Pizza Restaurant
12.2016 - Current
GED -
Millville Senior High School
Some College (No Degree) -
Cumberland County College
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