Adenisa Murtezi
Summary
Highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate
Nordstrom
08.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Early Career Transition Associate
PNC Financial Services
10.2019 - 08.2021
- Utilized multiple databases to conduct background checks for a special HR project
- Utilized excel to enter assessment scores for a HR project
- Developed business and professional acumen from learning videos and through networking with senior leaders
Care Center Representative
PNC Bank
10.2020 - 08.2021
- Answer 60-80 calls from clients to address banking needs, manage complaints, and promote products and services
- Meeting all 5 requirements when taking calls: Making connections with customer, 10/10 surveys, not putting customer on hold taking control of the call, Knowing the customer, Taking control of call
- Engage in active listening, confirming and clarifying information and diffusing angry clients as needed
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Education
Introduction To Business
Ccac Allegheny Campus
Pittsburgh Pa08.2020
High School Diploma -
North Hills High School
Pittsburgh, PA08.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving
- Exceptional customer service
Languages
Albanian
Native or Bilingual
Timeline
Sales Associate
Nordstrom
08.2021 - Current
Care Center Representative
PNC Bank
10.2020 - 08.2021
Early Career Transition Associate
PNC Financial Services
10.2019 - 08.2021
Introduction To Business
Ccac Allegheny Campus
High School Diploma -
North Hills High School