Adesumbo Amoky
Rosharon,TX
Summary
Supported office operations by applying knowledge from 8 years of experience in administrative roles. Assisted in building strong relationships with co-workers and clients to foster a collaborative work environment. Contributed to resolving issues effectively through communication and rapport-building.
Overview
16
16
years of professional experience
Work History
Consultant Services/ Senior Processing Specialist
Progressive
Houston, TX
04.2021 - Current
- Assessed client requirements to recommend tailored insurance services and products.
- Orchestrated social team meetings to enhance collaboration and align interactions with business objectives.
- Assessed client needs and expectations to define clear objectives for each consulting engagement.
- Facilitated collaboration between customer management and sales teams to identify customer needs and propose tailored solutions.
- Facilitated enhanced communication among team members to promote collaboration and support.
- Analyzed customer relationship assistant data system to identify areas of need and deliver targeted solutions.
Reservation Sales and Services
United Airlines
Houston, TX
01.2020 - 10.2020
- Executed reservation management processes in high-pressure environments, ensuring timely fulfillment of consumer and travel agency requests.
- Facilitated team collaboration by sharing successful strategies to streamline customer travel solutions and enhance agency operations.
- Demonstrated agility in learning and adapting to new situations by customizing travel plans in response to unforeseen events affecting customer itineraries.
Coordinator Phone Support Business Operations
Verizon Wireless
Hanover, MD
05.2013 - 09.2014
- Accessing, and creating customized business solutions to business clients
- Maintain professional conduct by analyzing and resolving all issues related to customer account
- Research and respond to all customer correspondence via email, phone system and initiating customer call backs when necessary utilize Microsoft outlook
- Investigate all billing inquires, contract details and educate customer on the use of all products they maintain on their account
- Empower customer relations by educating customers on all the self-serve products that puts the customer on the front line of their accounts
- Providing customized solutions by exploring and educating clients on all Verizon wireless products and services
- Process all sales related inquiries regarding adding new lines of service, purchasing new service plans and new smart devices.
- Assist clients with creating and completing all major wireless contracts
- Providing team relations by assisting new hires with job functions
- Maintain performance agreement by adhering to all company policies
Senior Customer Service Rep
Verizon Wireless
Hanover, MD
04.2011 - 05.2013
- Responding promptly and effectively to a high volume of inbound customer calls
- Researching and resolving all billing, technical and equipment ordering issues with the assistance of computer based software
- Acting as a liaison between customers and customer service reps in escalation situations
- Creating and completing all follow-ups by utilizing Microsoft outlook calendar
- Acting as a liaison between customers and supervisors to implement solutions to problematic billing issues
Customer Service Rep
Verizon Wireless
Hanover, MD
07.2009 - 04.2011
- Completing incoming and outgoing calls
- Providing new and existing customers with information about products and services
- Maintaining customer accounts by updating all account related information
- Resolving customer account issues related to billing, equipment orders and technical assistance with utilization of computer based access system
- Advising customers of self-serve methods to manage their services
Education
Master of Science - Management
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
Adelphi, MD12.2015
Master of Arts - Africana Studies
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
Charlotte, NC12.2008
Skills
- Detailed, oriented and highly motivated
- Computer proficient in Microsoft Office 2010: Excel, Word and Power point; Microsoft Outlook 2010, Share-point 2010 and Adobe reader
- Excellent Listener
- Ability to work in a fast paced environment
- Client relationships
- Team leadership & development
- Attention to detail
- Problem-solving
- Issue resolution
- Strategic planning
- Analytical thinking
- MS office
- Integrity and honesty
- Goal setting
- Time management
- Client engagement
- Work Planning and Prioritization
ACADEMIC EXPERIENCES
Southwest Middle School, School Social Work intern, Gastonia, NC, 2006-01, 2006-05, Learned the procedures needed to promote and foster an integrated relationship between students, parents, and teachers, Participated and observed home visits to assist student and their families with problems in schools and at homes, Researched social service agencies in the community who provide services in areas of housing, public transportation, clothing and school supplies for students and their families, Observed mediation meetings to assist at risk students and their families to form a social network, Attended school social workers weekly meeting to address issues within the assigned schools, Collaborated with community organizations to assist middle school students in securing after school programs and possible employment opportunities
Timeline
Consultant Services/ Senior Processing Specialist
Progressive
04.2021 - Current
Reservation Sales and Services
United Airlines
01.2020 - 10.2020
Coordinator Phone Support Business Operations
Verizon Wireless
05.2013 - 09.2014
Senior Customer Service Rep
Verizon Wireless
04.2011 - 05.2013
Customer Service Rep
Verizon Wireless
07.2009 - 04.2011
Master of Science - Management
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
Master of Arts - Africana Studies
UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE