ADEWALE ADEREMI OLADIPUPO
Doha
Summary
A seasoned Supervisor Housekeeper with more than 8 years of experience in housekeeping operation. Hardworking, energetic and multitasking with outstanding technical knowledge in all aspects of housekeeping operation. Passionate, dynamic and guest focused housekeeping professional who pride in the self-ability to deliver the level of customer service and provide creative solutions and memorable experiences to the guests. Summary of Skills and Knowledge, Effective Decision Making Skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Housekeeping Inspection Manager
City Center Rotana Hotel
12.2022 - Current
- Supervise cleaning of over 159 guest rooms, corridors and stairwells
- Train and assist over 43 Housekeeping Attendants and advise Superior about their performance
- Receive special requests from guests and carry them out
- Randomly Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
Housekeeping Manager
First colony creek hotel
12.2018 - 11.2022
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to safety protocols by enforcing proper equipment usage.
Housekeeping Team Leader
Swissotel Alghurair Dubai
04.2017 - 11.2018
- As an housekeeping assistant I always works to ensure guests satisfaction
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
Housekeeping Attendant
Alghurair Rayaan and Arjaan by Rotana
11.2015 - 02.2017
- Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal
- Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Customer Service Representative
NOKIA CARE NIGERIA (RAYA)
01.2012 - 10.2015
- Handled over 165 customer calls and warranty confirmation on repair's.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls and complaints with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Education
Post Graduate Diploma - Financial Management
Nigeria Institute of Management
Advanced diploma - Public Administration
Kwara state polytechnic. Ilorin
National Diploma - Public Administration
The Federal Polytechnic Bida
Skills
- Employee Evaluation
- Time Management
- Microsoft Office, Opera / QMS software expert
- Staff mentoring and training
- Strong communication
- Tolerant and prioritization
Certification
•Google Ads Certification •Basic First Aid with CPR
Awards and Recognitions
• 4 times colleague of the month award
• 8 award of excellence 2023
• 1st place white gloves winner 2016.
Languages
English
Bilingual or Proficient (C2)
Timeline
Assistant Housekeeping Inspection Manager
City Center Rotana Hotel
12.2022 - Current
Housekeeping Manager
First colony creek hotel
12.2018 - 11.2022
Housekeeping Team Leader
Swissotel Alghurair Dubai
04.2017 - 11.2018
Housekeeping Attendant
Alghurair Rayaan and Arjaan by Rotana
11.2015 - 02.2017
Customer Service Representative
NOKIA CARE NIGERIA (RAYA)
01.2012 - 10.2015
Post Graduate Diploma - Financial Management
Nigeria Institute of Management
Advanced diploma - Public Administration
Kwara state polytechnic. Ilorin
National Diploma - Public Administration
The Federal Polytechnic Bida
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