Adham Morsy
Bayonne
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
The Shatt Onilog Companies
05.2024 - 09.2025
- Provide hands-on technical support and resolve system, network, and application issues for users.
- Work with teams to diagnose problems, apply fixes, and keep everything running smoothly.
- Document solutions and processes to help the team respond faster in the future.
Assistant and Designer
Way To Go Staffing
02.2023 - 09.2023
- Handled daily administrative tasks and helped create marketing materials and presentations.
- Collaborated with the team to deliver projects on time and meet client needs.
- Designed visuals that improved communication and brand presence.
Store Manager
Cold Stone Creamery
08.2020 - 05.2023
- Ran full store operations: inventory, scheduling, customer service, and team management.
- Trained and motivated staff to create a positive environment and strong performance.
- Increased sales and customer satisfaction through practical strategies and daily problem-solving.
- Managed finances, cash handling, and compliance with company standards.
Education
Bachelor's Degree - Cyber Security
Western Governors University
12-2026
Software Engineering Immersive - undefined
General Assembly
12.2023
High School Diploma -
Bayonne High School
06-2023
Skills
- Account updating
- Technical troubleshooting and problem-solving
- End user support
- Scheduling
- Complaint resolution
- Relationship building
- Customer service and team leadership
- Clear communication with technical and non-technical people
- Hardware installations
- Web and application development
- LAN protocols
Websites
Certification
- Full Stack Software Engineer Training - [1 year]
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Elementary
Timeline
Information Technology Specialist
The Shatt Onilog Companies
05.2024 - 09.2025
Assistant and Designer
Way To Go Staffing
02.2023 - 09.2023
Store Manager
Cold Stone Creamery
08.2020 - 05.2023
Software Engineering Immersive - undefined
General Assembly
Bachelor's Degree - Cyber Security
Western Governors University
High School Diploma -
Bayonne High School