Adilene Sandoval
Reno,NV
Summary
Dynamic leader and adept problem-solver with proven expertise in customer service and team leadership honed at Dulceria La Corita. Excelled in inventory management and cash handling, boosting team performance through effective training and motivational techniques. Fostered strong customer relationships, enhancing the shopping experience and contributing significantly to a positive work environment.
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Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Dulceria La Corita
06.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Quickly and accurately counted drawers at start and end of each shift.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained team members on cash register operation and cash handling.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
High School Diploma -
Reno High School
Reno, NV06-2025
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Product restocking
- Store opening and closing
- New hire training
- Motivational skills
Languages
Spanish
Full Professional
Timeline
Cashier Team Lead
Dulceria La Corita
06.2023 - Current
High School Diploma -
Reno High School
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