Adleme Montez
Albuquerque,New Mexico
Summary
Dedicated Customer Service professional with knowledge of customer service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and always strive for better business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver
Enchanted Hills Home Health Care Agency
06.2022 - 12.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Customer Engagement Specialist
Carenet Healthcare Services
12.2019 - 01.2021
- Answered a constant flow of customer calls with minimal wait times.
- Handled membership inquiries and suggestions courteously and professionally about their healthcare insurance concerns and questions
- Occasionally, handled a high volume of engagements at a fast pace.
- Updated account information to maintain customer records.
Sales Associate
Maverick's Of Santa Fe
03.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Completed transactions, exchanges and returns to support payment processing.
Education
High School Diploma -
Aztec Home Schooling
Albuquerque, NM08.2020
Skills
- Customer Service
- Leadership
- Time managing
- Quick learner
- Active Listening
- Customer Relations
- Cash Counting
- Returns and Refunds
Certification
New Mexico Real Estate License
New Mexico Alcohol & Gaming Division Server Certificate
Timeline
Caregiver
Enchanted Hills Home Health Care Agency
06.2022 - 12.2022
Customer Engagement Specialist
Carenet Healthcare Services
12.2019 - 01.2021
Sales Associate
Maverick's Of Santa Fe
03.2019 - 12.2020
High School Diploma -
Aztec Home Schooling
New Mexico Real Estate License
New Mexico Alcohol & Gaming Division Server Certificate
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