Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in overall business development and growth.
Overview
13
13
years of professional experience
Work History
Director of Operations
AKM Logistics
10.2022 - Current
Oversaw day-to-day operation activities in accordance with business objectives.
Assisted in recruiting, hiring and training of team members.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Led change and transformation across business areas to deliver benefits and align company resources.
Defined, implemented and revised operational policies and guidelines.
Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Branch Manager
Consolidated Supply
05.2015 - 12.2022
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Boosted branch sales by developing and deepening customer loyalty.
Sales Service Representative
CINTAS, Professional Uniform And Facility Services
04.2010 - 05.2015
Answered in-depth questions about company offerings, service policies and benefits of each plan.
Navigated multiple computer systems expertly to handle customers' sales and service needs.
Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
Education
Sam Barlow High School
09.2005
Skills
Sales Promotion
Mathematical Calculation and Reasoning
Supplier Monitoring
Management Training
Hiring and Onboarding
Department Oversight
Business Leadership
Policy Development and Enforcement
Financial Statement Review
Sales Tracking
Accomplishments
Improved overall route ranking from 26th to 6th overall in the Western Region.
Grew sales territory from $900k to $6.8M and raised margin 6 points.
Raised overall branch profitability from 18% to 30% within two years.
Cleared $4M in sales for the first time in branch history two years in row.
Languages
Spanish
Full Professional
Timeline
Director of Operations
AKM Logistics
10.2022 - Current
Branch Manager
Consolidated Supply
05.2015 - 12.2022
Sales Service Representative
CINTAS, Professional Uniform And Facility Services
04.2010 - 05.2015
Sam Barlow High School
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