Adonis Calderon-Sookoo
Riverview,FL
Summary
Proven leader and effective team player,
offering over 8 years of customer service experience leveraging active listening and upselling. Self-motivated employee eager to secure entry-level sales position that offers professional challenges utilizing interpersonal skills. Successful at motivating and building positive team dynamics to accomplish company goals, my approach has consistently driven positive outcomes. Considered valuable asset to any team in exceeding management expectations.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Deli Service Clerk
Publix
03.2019 - 03.2021
- Increased sales with attractive and eye-catching product displays, showcasing the variety of deli offerings.
- Streamlined deli operations by maintaining a clean and organized workspace, ensuring efficient food preparation.
- Expedited order fulfillment by accurately slicing, weighing, and packaging requested deli products in a timely manner.
- Participated in team meetings to discuss goals, strategies, and best practices for delivering outstanding service within the deli department contextually relevantly.
- Continuously updated product knowledge through regular training sessions, staying current on industry trends and new offerings from suppliers.
Assistant Store Manager
KFC
07.2016 - 03.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
High School Diploma -
Spoto High School
Riverview, FL05.2016
Skills
- Training and mentoring
- Active listening
- Reliable and trustworthy
- Speedy and efficient
- Team player
- Continuous improvement
- Customer relations
- Upselling strategies
- Positive and Professional
Timeline
Shift Supervisor
Starbucks
03.2021 - Current
Deli Service Clerk
Publix
03.2019 - 03.2021
Assistant Store Manager
KFC
07.2016 - 03.2019
High School Diploma -
Spoto High School