Adrenna Harris
mesquite,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Adult Detention Officer
Dallas County Sheriff Department
Dallas
03.2022 - Current
- Handled incoming phone calls.
- Gathered evidence and conducted thorough crime inquiries.
- Conducted routine oral and written reporting of inmate activities, including work performed, disturbances, and rule violations to supervisors.
- Maintained records of prisoners' identification and charges.
- Supervised inmates during day-to-day activities.
- Enforced facility rules and regulations, applying disciplinary measures in accordance with policies.
- Coordinated visitation schedules, facilitating detainee interaction with family and legal counsel.
- Fingerprinted and photographed incoming and released inmates.
- Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
- Managed intake and release processes, including documentation, fingerprinting, and photographing.
- Facilitated communication between detainees and legal representatives, ensuring adherence to legal protocols.
- Provided testimony in court regarding detainee conduct, security incidents, or investigative findings.
- Ensured compliance with federal, state, and local regulations concerning detainee rights and facility operations.
Deputy Chief Court Clerk
Dallas County
Dallas
02.2014 - 05.2017
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provides daily customer service at the court clerk's window.
- Assisted customers with navigating the company's website to locate desired information.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments and complaints.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Updated customer accounts, addresses and contact information within call management databases.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Municipal Court Clerk
Dallas Marshal Office
Dallas
10.2011 - 02.2014
- Answered incoming phone calls from customers regarding fines, bonds, and warrants.
- Provides daily customer service at court clerk's window by informing defendants of relevant options for resolving citations, and provides fine amounts.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted attorneys in preparing legal documents related to court proceedings.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Updated municipal codes and city charter documents.
- Assisted in the preparation of legal documents, including subpoenas and warrants.
- Monitored court proceedings to maintain order and record minutes.
- Managed daily court dockets to ensure efficient case progression.
- Maintained confidentiality of sensitive information per legal requirements.
- Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
Education
Diploma -
W. W Samuel High School
05.2005
Skills
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Data Entry
- Scheduling
- Inbound and Outbound Calling
- Credit card payment processing
- Customer Service
Certification
- Customer Service Excellence
- Customer Service Training Course
- Sales & Customer Service: Crafting a Sales Process Through Understanding the Buyer's Journey
- Customer Service Mastery: Delight Every Customer
- Customer Support Skills
References
References available upon request.
Timeline
Adult Detention Officer
Dallas County Sheriff Department
03.2022 - Current
Deputy Chief Court Clerk
Dallas County
02.2014 - 05.2017
Municipal Court Clerk
Dallas Marshal Office
10.2011 - 02.2014
Diploma -
W. W Samuel High School
- Customer Service Excellence
- Customer Service Training Course
- Sales & Customer Service: Crafting a Sales Process Through Understanding the Buyer's Journey
- Customer Service Mastery: Delight Every Customer
- Customer Support Skills
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