Adria Coutee
Natchitoches,LA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Representative
ADT Security
Remote
01.2021 - Current
- Reported any potential threats or hazards identified while monitoring alarms immediately.
- Resolved technical problems related to alarm systems in a timely manner.
- Updated records of all alarms received and dispatched personnel accordingly.
- Ensured that all security protocols were followed at all times.
- Provided support to law enforcement agencies during investigations as required.
- Received emergency calls, assessed situations, and notified appropriate personnel or authorities.
Customer Service Associate
Conduent
Remote
12.2018 - 01.2021
- Answered phone calls from customers promptly and courteously.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Bank Teller
Band of Montgomery
Natchitoches, LA
11.2016 - 09.2018
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Educated customers about different types of banking services available at the branch.
Education
Bachelor of Arts in Social Work -
Northwestern State University
12.2011
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Call Management
- Data Entry
- Typing 50 WPM
- Microsoft Office Suite
- Positive and professional
- Call Center Operations
- Documentation
- Problem Resolution
- Multi-Task Management
- Technical Support
- Customer Service
- Adaptive team player
- Computer Proficiency
Timeline
Remote Customer Service Representative
ADT Security
01.2021 - Current
Customer Service Associate
Conduent
12.2018 - 01.2021
Bank Teller
Band of Montgomery
11.2016 - 09.2018
Bachelor of Arts in Social Work -
Northwestern State University