Adria Otto
Seattle,WA
Summary
Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction. Offering solid foundation in leadership and team coordination, eager to learn and develop in dynamic environment. Brings aptitude for understanding operational workflows and effective communication, ensuring smooth team interactions and task management. Ready to use and develop leadership and organizational skills in [Desired Position] role.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Server
Hearth Pizza
01.2018 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Moose's Tooth
03.2017 - 01.2018
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Education
Bachelor of Arts - Liberal Studies
Arizona State University
Tempe, AZ12.2024
Skills
- Training and mentoring
- Inventory control and record keeping
- Operations management
- Inventory management
- Attendance oversight
- Cash handling expertise
Timeline
Shift Supervisor
Starbucks
03.2019 - Current
Server
Hearth Pizza
01.2018 - 01.2019
Server
Moose's Tooth
03.2017 - 01.2018
Bachelor of Arts - Liberal Studies
Arizona State University