Adrian Collins
Kennesaw,Georgia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative/Greeter
Piedmont Atlanta Hospital
04.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Sitter
Faith Medical Services
08.2022 - 12.2022
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Assisted disabled clients to support independence and well-being.
Team Leader
Chic-Fil-A
05.2021 - 07.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Server
Cracker Barrell
11.2020 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Dietary Server
Atrium Health
10.2019 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Science - Nursing
Kennesaw State Univerity
Kennesaw, GA05.2026
High School Diploma -
Northeast Health Magnet High School
Macon, GA05.2022
Skills
- Till Counting
- Eligibility Determinations
- Customer Satisfaction
- Hospital Security
- High Achiever
- Skilled Collaborator
- Teamwork
- Leadership
- Time Management
Certification
- Certified BLS Instructor, American Heart Association - May 2022- Current
- CPR certified
Timeline
Patient Access Representative/Greeter
Piedmont Atlanta Hospital
04.2023 - Current
Patient Sitter
Faith Medical Services
08.2022 - 12.2022
Team Leader
Chic-Fil-A
05.2021 - 07.2022
Server
Cracker Barrell
11.2020 - 05.2022
Dietary Server
Atrium Health
10.2019 - 07.2021
Bachelor of Science - Nursing
Kennesaw State Univerity
High School Diploma -
Northeast Health Magnet High School