Adrian Lopez
Lansing
Summary
Dynamic optician with proven expertise at Clarkson Eyecare in optical measurements and exceptional customer service. Successfully ensured prescription accuracy, enhancing patient satisfaction and loyalty. Skilled in insurance verification and troubleshooting eyewear issues, consistently delivering quality results and maintaining a well-organized store environment. Passionate about educating patients on eyewear care and maintenance.
Overview
25
25
years of professional experience
Work History
Optician
Clarkson Eyecare
06.2000 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Education
GED -
Brooklyn Technical
New York, NY06-1986
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Repairing glasses
- Adjusting eyewear
- Optical orders
- Order preparation
- Prescription interpretation
- Quality control
- Analytical thinking
- Decision-making
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Optician
Clarkson Eyecare
06.2000 - Current
GED -
Brooklyn Technical
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