Adrian Luna
Richmond
Summary
Experienced management and human resources professional with 7+ years in leadership roles across retail, pet care, and healthcare. Proven background in HR compliance, employee onboarding, credential tracking, inventory management, and team supervision. Detail-oriented, people-focused, and skilled in maintaining regulatory standards while supporting staff performance and organizational goals.
Overview
11
11
years of professional experience
Work History
General Manager
Hollywood feed
Cypress
04.2025 - Current
- Led daily operations for multiple retail locations across the region.
- Managed inventory control and optimized stock levels across all stores.
- Developed training programs for staff to enhance customer service skills.
- Coordinated marketing initiatives to increase brand awareness in the community.
- Oversaw financial performance, including budgeting and expense management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Director of Human Resources
Fairmont Healthcare
Richmond
02.2022 - 04.2025
- Developed and implemented strategic HR initiatives aligned with organizational goals.
- Managed employee relations issues, fostering a positive work environment.
- Collaborated with leadership to drive diversity and inclusion efforts across departments.
- Evaluated employee performance management systems for effectiveness and improvement.
- Facilitated conflict resolution sessions to address workplace disputes effectively.
- Investigated incidents of workplace harassment or discrimination complaints.
- Developed and implemented human resources policies, procedures, and best practices.
- Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
- Identified ways to reduce turnover through improved hiring practices.
- Drafted job descriptions and prepared job postings for open positions.
- Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
- Maintained confidential records related to personnel files and other sensitive documents.
- Advised senior leadership on organizational structure changes affecting the workforce.
- Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
ASSISTANT GENERAL MANAGER
NATURAL PAWZ
01.2019 - 01.2022
- Oversee all aspects of inventory such as Receiving and Merchandise Replenishment, weekly cycle counts, store transfers, and shipments.
- Completed visual merchandising to increase stores profit and best meet customer and store needs.
- Perform daily cash, opening/closing, procedures and bank deposits.
- Maintained in-depth product knowledge to engage customers by identifying products and sharing suggestions to best meet customer requirements and promote pet health.
ASSISTANT MANAGER
WOOF GANG
01.2016 - 02.2019
- Ordered and received shipments of inventory and write checks as payment to vendors.
- Completed visual merchandising per corporate standards.
- Managed grooming operations and schedules.
- Scheduled grooming appointments for a team of 8 groomers.
- Issued weekly gratuity checks for groomers.
- Maintained in-depth product knowledge to engage customers by identifying products and sharing suggestions to best meet customer requirements and promote pet health.
GROOMING COORDINATOR
ROVER OAKS
01.2015 - 01.2016
- Scheduled grooming appointments for a team of 3 groomers.
- Assisted groomers by confirming appointments for the next day.
- Collected vaccination information, grooming release, and a brief description of what they expected from the groomer that day.
- Called owners to inform them their dogs were ready for pick up, escorted dogs in and out of the grooming area as needed.
Education
High School -
Cy Lakes High School
Skills
- Human Resources Management
- Employee Onboarding & Compliance
- Background Checks & Credential Tracking
- Employee Relations & HR Issue Resolution
- Employee Relations
- HR Policy Enforcement
- Confidential Record Management
- Employment Law Compliance
- Disciplinary Actions & Documentation
- Performance Management Support
- Attendance & Leave Management (FMLA basics)
- Conflict Resolution
Timeline
General Manager
Hollywood feed
04.2025 - Current
Director of Human Resources
Fairmont Healthcare
02.2022 - 04.2025
ASSISTANT GENERAL MANAGER
NATURAL PAWZ
01.2019 - 01.2022
ASSISTANT MANAGER
WOOF GANG
01.2016 - 02.2019
GROOMING COORDINATOR
ROVER OAKS
01.2015 - 01.2016
High School -
Cy Lakes High School