Adrian Martin
Houston
Summary
Employee skilled in customer service, Amazon return processes, and critical problem solving. Prioritizes confidelity, relationship development, and detailed documentation and processing. Computer literacy with extensive experience in Microsoft Office. Striving to become an HR at a welcoming and hard-working facility to grow professionally and as a person. Currently pursuing an education in Human Resource Development with the dream of becoming an HR manager in the future. Very experienced and skilled at serving others through weekly church volunteering work and multiple years of customer service work.
Overview
5
5
years of professional experience
Work History
Customer Returns Associate
Amazon
07.2023 - Current
- Consistently meets performance metrics in processing returns quickly and accurately, contributing to overall department success.
- Participates in regular meetings focused on analyzing return trends, identifying opportunities for improvement, and discussing potential solutions for ongoing challenges in the returns process.
- Contributes to achieving departmental goals by consistently meeting or exceeding individual targets related to processing speed, accuracy, and customer satisfaction.
- Builds strong relationships with coworkers and management, promoting a healthy and positive working environment.
Customer Returns Associate
Amazon
11.2022 - 07.2023
- Conducted thorough inspections of returned products to determine eligibility for refund or exchange.
- Maintained a clean and organized workspace, promoting productivity and minimizing errors in processing returns.
- Consistently met performance metrics in processing returns quickly and accurately, contributing to overall department success.
- Contributed to achieving departmental goals by consistently meeting or exceeding individual targets related to processing speed, accuracy, and customer satisfaction.
- Participated in regular meetings focused on analyzing return trends, identifying opportunities for improvement, and discussing potential solutions for ongoing challenges in the returns process.
Apprentice Electrician
Rene F. Zarate
07.2020 - 12.2020
- Increased job site safety by diligently adhering to OSHA standards and regulations during electrical installations.
- Improved project efficiency through effective communication with team members and supervisors regarding tasks and responsibilities.
- Performed thorough inspections of electrical systems, identifying potential hazards or violations for prompt resolution.
Customer Service Cashier
Prime Parking Service LLC
10.2018 - 03.2020
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Bachelor of Science - Human Resources Development
University of Houston
Houston, TX12.2024
Associate of Arts - Psychology
Lone Star College System
Houston, TX05.2022
High School Diploma -
Cypress Falls High School
Houston, TX05.2020
Skills
- Customer Service
- Problem Solving
- Multitasking
- Microsoft Office
- Interpersonal Skills
- Excellent Communication
- Fluent in Spanish and English
- Active Listening
- Documentation
- Computer Literacy
Volunteer Work
Weekly volunteer work at United Community Church located at Hyatt Regency Houston West, 13210 Katy Freeway, Houston, TX 77079. Familiar with technology as the church's sound engineer. Experienced in serving, attending, and professionally talking to others. Always ensuring a positive, organized, and welcoming environment. Hoping to continue my pursuit of aiding others professionally.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Returns Associate
Amazon
07.2023 - Current
Customer Returns Associate
Amazon
11.2022 - 07.2023
Apprentice Electrician
Rene F. Zarate
07.2020 - 12.2020
Customer Service Cashier
Prime Parking Service LLC
10.2018 - 03.2020
Bachelor of Science - Human Resources Development
University of Houston
Associate of Arts - Psychology
Lone Star College System
High School Diploma -
Cypress Falls High School