Adrian Nicaragua
Sebring,FL
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced in managing seating, reservations, and events. Skilled at creating a welcoming atmosphere when attending to guests. Team player quick to assist FOH Manager with table bussing during busy times.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Hostess
Outback Steakhouse
06.2021 - Current
- Took reservations by phone and answered customer questions, also informed them of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Used credit card machines to cash out customers requesting gift cards.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Kept detailed payment records throughout the shift to complete cash and card payments.
Intern
Petco
09.2020 - 12.2020
- Reviewed related literature and conducted investigations to support research efforts.
- Greeted over 100 customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Spoke to customers in Spanish to increase loyalty and establish relationships.
- Analyzed problems and worked with teams to develop solutions
- Educated staff on organizational mission and goals to help employees achieve success
Education
Associate of Science - Computer Science
South Florida State College
Avon Park, FL05.2024
Skills
- Team Player
- Time Management
- Active Listening and Communication
- Front- and Back-Of-House Coordination
- Phone Inquiries
- Assigning Tables
- Good Communication Skills
- Guest Observations
- Customer Service
- General Cleaning
- Cash Register
- Cashiering Experience
- Customer Service Experience
- Store Appearance
Certification
- [Preventing Discrimination and harassment], BLOOMIN'BRANDS inc - 04/29/2004
- [5G Certified], [South Florida Community College] - [11/13/2020]
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Outback Steakhouse
06.2021 - Current
Intern
Petco
09.2020 - 12.2020
Associate of Science - Computer Science
South Florida State College