Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced in managing seating, reservations, and events. Skilled at creating a welcoming atmosphere when attending to guests. Team player quick to assist FOH Manager with table bussing during busy times.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Hostess
Outback Steakhouse
921 US-27 S Sebring Fl 33870
06.2021 - Current
Took reservations by phone and answered customer questions, also informed them of accurate wait times.
Answered customer questions about hours, seating and menu information.
Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
Used credit card machines to cash out customers requesting gift cards.
Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
Kept detailed payment records throughout the shift to complete cash and card payments.
Intern
Petco
1704 US-27, Sebring Fl 33870
09.2020 - 12.2020
Reviewed related literature and conducted investigations to support research efforts.
Greeted over 100 customers and helped with product questions, selections, and purchases.
Maintained clean sales floor and straightened and faced merchandise.
Stocked merchandise, clearly labeled items, and arranged according to size or color.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Worked closely with shift manager to solve problems and handle customer concerns.
Spoke to customers in Spanish to increase loyalty and establish relationships.
Analyzed problems and worked with teams to develop solutions
Educated staff on organizational mission and goals to help employees achieve success
Education
Associate of Science - Computer Science
South Florida State College
Avon Park, FL
05.2024
Skills
Team Player
Time Management
Active Listening and Communication
Front- and Back-Of-House Coordination
Phone Inquiries
Assigning Tables
Good Communication Skills
Guest Observations
Customer Service
General Cleaning
Cash Register
Cashiering Experience
Customer Service Experience
Store Appearance
Certification
[Preventing Discrimination and harassment], BLOOMIN'BRANDS inc - 04/29/2004
[5G Certified], [South Florida Community College] - [11/13/2020]