Adrian Ortiz
Miami,FL
Summary
College graduate with BA in Phycology and over ten years of solid work experience in a variety of industries. Outgoing, upbeat personality with strong communications skills and work ethic. Comfortable with technology and willing to learn new procedures. Reputation for excellent customer satisfaction and thrives on challenges. Proven ability to interact with individuals from all educational and cultural backgrounds.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Peer Navegator
Aids Health Fundation
Miami, Florida
08.2020 - Current
- Provide support for HIV/AIDS clients through the Ryan White Program (RW), while educating on the importance of medication adherence, and to doctors visits.
- Interview clients to gather information and input data into the Provide Enterprise database for TTRA and Ryan White Program.
- Gather vital documents for RW enrollments/ recertification, ADAP, and ACA enrollments.
- Assisted clients with social needs and applications (e.g., Food Stamp, Medicaid, Social Security proceeding to obtain the TPQY form).
- Face-to-face interaction with the clients and via telephone to ascertain compliance with ARV treatment and recommended actions.
- Assisted medical case managers daily in all processes to facilitate smooth outcomes.
- Offered friendly and efficient service to clients, handled challenging situations with ease.
- Tracked and conveyed important client information to healthcare staff to help optimize treatment planning and care delivery.
- Improved operations through consistent hard work and dedication.
- Highly focused on daily organization and time management for all appointments
Hospitality Assistant
FLIK International- American Express
MIAMI, FL
01.2018 - 03.2020
- Assisted the supervisor and general manager to coordinate and create the logistics of events.
- Support in coordination and implementation of activities.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Sales Representative Manager
Cariola Group
Miami, Florida
01.2017 - 01.2018
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Used vendor expertise to deliver educational content to sales team.
Education
Bachelor of Science - Psychology
Ignacio Agramonte
Associate of Science - Nursing
Florida National University
2023
Skills
- Self-Motivated
- Event Planner and Sales
- Dependable and Responsible
- Schedule Coordination
- Client Education
- Team building
- Assignment management
- Output Monitoring and Reporting
- Bilingual in Spanish and English
Certification
Health Literacy and HIV Care: A practical Guide to MCMs; Motivational Interviewing Basics; Mental Health and HIV Treatment and Care Part 1: Screening for improved Health Outcomes; Common Mental Health Disorders in PLWH; An Introduction to Substance Use Disorders in PLWH; Linkage and Retention in HIV Care; Barriers & Facilitators for Engaging Latinx in HIV Services; Caring for the Transgender Patient
Timeline
Peer Navegator
Aids Health Fundation
08.2020 - Current
Hospitality Assistant
FLIK International- American Express
01.2018 - 03.2020
Sales Representative Manager
Cariola Group
01.2017 - 01.2018
Bachelor of Science - Psychology
Ignacio Agramonte
Associate of Science - Nursing
Florida National University
Health Literacy and HIV Care: A practical Guide to MCMs; Motivational Interviewing Basics; Mental Health and HIV Treatment and Care Part 1: Screening for improved Health Outcomes; Common Mental Health Disorders in PLWH; An Introduction to Substance Use Disorders in PLWH; Linkage and Retention in HIV Care; Barriers & Facilitators for Engaging Latinx in HIV Services; Caring for the Transgender Patient
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