Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Adrian Rocha

Garden City,KS

Summary

Dynamic customer service professional with a proven track record at Dick's Sporting Goods, excelling in customer engagement and team leadership. Skilled in cash handling and workplace safety, I effectively resolved complex inquiries and trained new associates, fostering a positive environment that enhanced service quality and customer loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Produce Associate

Sams Club
Garden City
03.2025 - 06.2025
  • Assisted in daily production tasks, ensuring adherence to safety protocols and quality standards.
  • Collaborated with team members to maintain a clean and organized work environment.
  • Monitored inventory levels, reporting discrepancies to supervisors for timely resolution.
  • Followed guidelines for product handling, minimizing waste and ensuring freshness.
  • Adapted quickly to changing demands, demonstrating flexibility in task assignments.

Customer Service Lead

Dicks Sporting Goods
Garden City, Ks
10.2023 - 08.2024
  • Led team in delivering exceptional customer service experiences, ensuring satisfaction and loyalty.
  • Trained new employees on product knowledge, customer engagement techniques, and operational procedures.
  • Resolved complex customer inquiries and complaints efficiently, enhancing overall service quality.
  • Collaborated with management to implement strategies for improving team performance and efficiency.
  • Monitored daily operations to ensure compliance with company policies and procedures.
  • Fostered a positive work environment through effective communication and team-building activities.

Front End Associate

YMCA
06.2023 - 08.2023
  • Provided exceptional customer service to members and guests, ensuring a welcoming environment.
  • Assisted in daily operations of front desk, handling inquiries and membership transactions efficiently.
  • Maintained cleanliness and organization of lobby area to enhance member experience.
  • Trained new associates on front desk procedures and customer service best practices effectively.

Maintenance Employee

South Wind Golf Course
Garden City, KS
03.2023 - 06.2023
  • Maintained the Golf course and fixed any issues assigned to me by my Boss.
  • Had a main position of going to each Bunker every morning and raking through it until it was in a good condition
  • Communicated to co-workers & Bosses to effectively complete main tasks that needed to get done
  • Improved overall facility appearance with consistent cleaning, painting, and minor repairs as needed.
  • Responded efficiently to emergency repair situations, minimizing impact on productivity levels.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.

Education

HS Diploma -

Garden City HighSchool
Garden City

Skills

  • Safety standards
  • Merchandise organization
  • Positive attitude
  • Heavy machinery use
  • Willingness to learn
  • Customer service

Certification

OSHA-10

Personal Information

Timeline

Produce Associate

Sams Club
03.2025 - 06.2025

Customer Service Lead

Dicks Sporting Goods
10.2023 - 08.2024

Front End Associate

YMCA
06.2023 - 08.2023

Maintenance Employee

South Wind Golf Course
03.2023 - 06.2023

HS Diploma -

Garden City HighSchool
Adrian Rocha