Adrian Rodriguez
Hialeah,FL
Summary
Proven achiever in customer engagement and sales enhancement, notably at Rick Case Volkswagen, where I leveraged CRM software and goal-oriented strategies to exceed targets. Skilled in empathetic communication and performance tracking, I consistently streamline operations and nurture client relationships, driving efficiency and boosting sales.
Overview
5
5
years of professional experience
Work History
BDC Representative
Rick Case Volkswagen
04.2023 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
Assistant Manager of Operations
OR TRUCK INC
11.2022 - 04.2023
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
BDC Representative
Bonita Springs Mitsubishi
02.2019 - 09.2022
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
Education
High School Diploma -
Hialeah Gardens High
Hialeah Gardens06.2018
Skills
- CRM Software
- Goal-Oriented
- Performance Tracking
- Opening and closing procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BDC Representative
Rick Case Volkswagen
04.2023 - Current
Assistant Manager of Operations
OR TRUCK INC
11.2022 - 04.2023
BDC Representative
Bonita Springs Mitsubishi
02.2019 - 09.2022
High School Diploma -
Hialeah Gardens High
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