Adrian Sandoval
Whittier,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Bank Teller
Wells Fargo
Brea, CA
10.2022 - Current
- Answered customer inquiries regarding account balances, transaction history, and services charges..
- Provided customer records, account statements and copies of checks.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Sales Representative
SunHaus Solar
Upland, CA
09.2021 - 10.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated contracts with clients and developed relationships with key personnel.
- Engaged in friendly conversation with customer to better uncover individual needs.
Marketing Associate
Fox Pest Control
Princeton, NJ
05.2021 - 08.2021
- Developed marketing strategies and resolved problems to drive sales.
- Planned and executed events and marketing programs to increase qualified leads.
- Performed ongoing analysis to develop and advance future marketing strategies.
- Created customized marketing materials to increase product awareness.
- Researched and evaluated potential new markets.
- Managed campaigns for various clients that consistently exceeded sales goals.
Customer Service Associate
Lowes Home Improvment
Norwalk, CA
02.2019 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Increased revenue by cross-selling and upselling products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Dominos's Pizza
La Mirada, CA
01.2017 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science - Business Administration
California State University - Dominguez Hills
Carson, CA05.2022
Skills
- Reading Comprehension
- Calculator Usage
- Generating Receipts
- Administrative Duties
- Detailed Analysis
- Active Learning
- Account Services
Languages
Spanish
Full Professional
Timeline
Bank Teller
Wells Fargo
10.2022 - Current
Sales Representative
SunHaus Solar
09.2021 - 10.2022
Marketing Associate
Fox Pest Control
05.2021 - 08.2021
Customer Service Associate
Lowes Home Improvment
02.2019 - 05.2021
Customer Service Representative
Dominos's Pizza
01.2017 - 03.2019
Bachelor of Science - Business Administration
California State University - Dominguez Hills