Adrian Thompson
Milwaukee,WI
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Chick Fil A
Brookfield, WI
08.2025 - Current
- Led cross-functional teams to streamline operations and improve efficiency.
- Developed and implemented training programs for new staff, enhancing team performance.
- Analyzed operational workflows to identify areas for process improvement.
- Managed budget allocations, ensuring strategic resource utilization across projects.
Chick-Fil-A Team Member
Chick-fil-A Restaurants
Menomonee Falls, WI
05.2025 - 07.2025
- Exemplified Core 4 And Leadership
- Second Mile Service and Hard Work
Customer Service Manager (CSM)
Kroger
Brookfield, WI
06.2024 - 01.2025
- Managed a team of 25 customer service representatives, providing guidance and support to ensure high-quality customer interactions
- Analyzed customer feedback data to identify trends and areas for improvement, leading to the implementation of targeted solutions that increased customer retention by 25%
- Led weekly team meetings to communicate updates, share best practices, and foster a positive work environment focused on delivering outstanding customer experiences
- Developed strong relationships with key clients through regular communication and proactive problem-solving initiatives
Team Manager
Chick-fil-A
Crosby, TX
08.2022 - 01.2023
- Monitored team performance and provided regular feedback to drive continuous improvement
- Successfully managed multiple projects simultaneously, ensuring timely delivery within budget constraints
- Collaborated with cross-functional teams to identify process improvements and implement best practices
- Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment
Server
Pappadeaux Seafood Kitchen
Houston, TX
01.2021 - 08.2022
Olive Garden Server
Olive Garden
Cypress, TX
01.2019 - 01.2021
Gymnastics Instructor
Rowland Ballard Gymnastics Academy
Kingwood, TX
03.2017 - 07.2018
- Developed and implemented lesson plans for gymnastics classes, ensuring a safe and engaging learning environment
- Instructed students in proper techniques for various gymnastics skills such as tumbling, vaulting, balance beam, and uneven bars
- Provided individualized coaching to help students improve their form, strength, flexibility, and overall performance
- Created progress reports for each student to track their skill development and provide feedback on areas of improvement
- Organized and supervised gymnastics competitions and showcases to allow students to demonstrate their skills in front of an audience
- Implemented safety protocols and ensured equipment was properly maintained to prevent accidents or injuries during training sessions
Education
High school diploma - undefined
Porter High School
Porter, TX05.2017
Skills
- Cost control
- Professionalism
- Customer service
- Attention to detail
- Bookkeeping
- Ability to motivate
- Cash Handling
- Curriculum development
- IOS
- Cost accounting
- Accounts payable
- Continuous Improvememt
Certification
- Certified Bookkeeper
- ServSafe
- Driver's License
- Food Handler Certification
- TABC Certified
- Certified Management Accountant
- Bartender License
Languages
English
Spanish
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Availability: Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Manager
Chick Fil A
08.2025 - Current
Chick-Fil-A Team Member
Chick-fil-A Restaurants
05.2025 - 07.2025
Customer Service Manager (CSM)
Kroger
06.2024 - 01.2025
Team Manager
Chick-fil-A
08.2022 - 01.2023
Server
Pappadeaux Seafood Kitchen
01.2021 - 08.2022
Olive Garden Server
Olive Garden
01.2019 - 01.2021
Gymnastics Instructor
Rowland Ballard Gymnastics Academy
03.2017 - 07.2018
High school diploma - undefined
Porter High School