Adriana Alaniz
Medical Assistant/Call Center Representative
El Monte,US
Summary
Experienced with bilingual patient interactions, ensuring clear and effective communication in both English and Spanish. Utilizes problem-solving skills to address and resolve patient concerns efficiently. Knowledge of ECW EHR systems and customer service protocols.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Call Center Representative
Yehowa Medical Services
02.2020 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring patient satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Front Office Receptionist
Crown City Medical Group
10.2018 - 11.2018
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Offered every patient professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
Front Office Receptionist/Back Office Assistant
LA Center Core Medical Group
09.2018 - 10.2018
- Ensured a welcoming atmosphere for patients with efficient check-in and check-out procedures.
- Handled payments efficiently using company's billing software.
- Prepared patients for surgery by providing pre-operative education and post-operative follow-up care instructions.
- Enhanced patient safety by thoroughly assessing patients before and after the surgery.
Education
Phlebotomy Training Certificate - Phlebotomist
Phlebotomy Training Specialist
West Covina, United States12-2021
Medical Assistant Diploma - Medical Assistant
UEI College
Huntington Park, United States07-2018
High School Diploma -
Nueva Vista High School
La Puente, United States05-2016
Skills
Customer service
Customer relationship management
Data entry
Problem-solving skills
Verbal and written communication
Call control
Medi-cal insurance verification
Appointment scheduling
Patient registration
Medical terminology
Referral verification
Typing and filing
Timeline
Call Center Representative
Yehowa Medical Services
02.2020 - Current
Front Office Receptionist
Crown City Medical Group
10.2018 - 11.2018
Front Office Receptionist/Back Office Assistant
LA Center Core Medical Group
09.2018 - 10.2018
Phlebotomy Training Certificate - Phlebotomist
Phlebotomy Training Specialist
Medical Assistant Diploma - Medical Assistant
UEI College
High School Diploma -
Nueva Vista High School
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