Adriana A Vazquez
Buffalo,NY
Summary
Results-driven leader with expertise in store operations and customer service management. Proven ability to train and motivate team members, ensuring compliance with company policies while optimizing sales performance. Skilled in cash handling, and fostering positive customer interactions to enhance business success.
Overview
8
8
years of professional experience
Work History
Sales Associate
Macy’s
Buffalo, NY
04.2026 - Current
- Enhanced customer experience by providing personalized product recommendations and addressing inquiries.
- Collaborated with team members to maintain organized merchandise displays and ensure stock availability.
- Executed sales promotions, effectively increasing store traffic and boosting revenue during peak seasons.
- Analyzed sales data to identify trends, contributing to strategic inventory management decisions and restocking processes.
- Established strong customer relationships, resulting in repeat business and positive brand loyalty within the community.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Lead Sales Associate/ Key Holder
Five Below
Buffalo, NY
04.2025 - 03.2026
- Assisted in training new employees in POS system operations.
- Monitored employee productivity daily and provided guidance when needed.
- Demonstrated strong leadership qualities by motivating team members towards achieving common goals.
- Managed daily store operations including opening and closing procedures, cash handling, opening, closing, register functions and merchandising to meet business requirements.
- Provided exceptional customer service by engaging in sales and helping customers whenever possible.
Lead Sales associate/ Key Holder
Dollar General
Buffalo, NY
11.2023 - 03.2025
- Managed daily store operations including opening and closing procedures, cash handling, inventory management, and merchandising.
- Assisted in training new employees on key holder responsibilities such as opening and closing procedures, POS systems operations.
- Facilitated communication between corporate office and store personnel regarding new products and pricing changes.
- Performed work activities of subordinates, such as cleaning, organizing shelves, displays, and selling merchandise.
- Engaged in sales, inventory-taking, reconciling cash receipts and in performing services for customers.
- Location closed
Information Technology Intern
Buffalo Public Schools
Buffalo, NY
07.2018 - 08.2022
- Worked for 6 weeks during 3 separate summers.
- Learned how to wipe old programs and download new programs onto devices for the district.
- Conducted test on products before release into production environment.
- Troubleshoot complex problems related to hardware, software and networks.
- Cleaned products.
- Implemented updates and upgrades to limit loss of service with help of professionals.
Education
Undecided - undefined
Buffalo State College
Buffalo, NY09.2023
Skills
- Customer service
- Teamwork
- Cash handling
- Workplace safety
- Attention to detail
- Analytical thinking
- Willingness to learn
- Self-motivation
- Store operations
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Goal oriented
- Relationship building
- Cash register operation
- Cash handling accuracy
- Payment processing
LANGUAGES & OTHER INTERESTS
English – Native
Spanish – Intermediate
Interests
Singing, dancing, music
Timeline
Sales Associate
Macy’s
04.2026 - Current
Lead Sales Associate/ Key Holder
Five Below
04.2025 - 03.2026
Lead Sales associate/ Key Holder
Dollar General
11.2023 - 03.2025
Information Technology Intern
Buffalo Public Schools
07.2018 - 08.2022
Undecided - undefined
Buffalo State College