Adriana Burris
Senatobia,MS
Summary
Assisted in managing medical office technology tasks. Supported accurate medical terminology usage in documentation. Aided in processing medical insurance billing and coding for CPT and ICD-10.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hearing Instrument Specialist
Beltone
Hernando, MS
10.2025 - Current
- Conducted thorough hearing assessments to determine patient needs and device requirements.
- Provided personalized consultations to educate clients on hearing solutions and technology options.
- Collaborated with audiologists to develop tailored rehabilitation plans for patients.
- Led fitting and adjustment of hearing instruments, ensuring optimal performance and comfort.
Patient Experience Coordinator
Athletico Physical & Occupational Therapy
Hernando, MS
04.2023 - 04.2025
- Has a clear understanding of front office operations and performs these operations as presented in the PCC manual, Scheduling/Billing/EMR manual, or any other manuals developed or deployed by the management team
- Responsible for all components of scheduling appointments and properly documenting accounts as needed
- Understands the importance of productivity in regards to scheduling and recapturing appointments and missing-in-action patients. Proactively rescheduling appointments in the current week as well as the duration of the prescription
- Follows up and reviews daily reports and proactively communicates the need for authorization/referral/pre-certification to ensure there are no delays with patient care
Scheduler Specialist
Baptist Home Care
Southaven, MS
09.2021 - 04.2023
- Communication with nurses and therapist
- Ability to rise above the immediate circumstance and change the way we think about situations in order to reach the desired goals
- Resolve scheduling conflicts as they occur
- Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
- Scheduling admissions and communication with intake
Administration Assistant
RedMed UrgentCare
Hernando, MS
01.2019 - 07.2021
- Maintained database of current customers, updated data, and purged system of inactive account information.
- Provided administrative support and assistance to office staff, assisting with productivity and contributing to smooth operations.
- Answered incoming calls and directed messages to the correct party.
- Greeted visitors and escorted them to their destinations.
Education
Associate in Science - undefined
Skills
- Data entry
- ICD Coding
- Insurance Verification
- HIPAA
- EMR Systems
- QuickBooks
Certification
- NORTHWEST COMMUNITY COLLEGE CPRCRC (career readiness certification) CNA (Certified Nursing Assistant)
- CPR Certification
Timeline
Hearing Instrument Specialist
Beltone
10.2025 - Current
Patient Experience Coordinator
Athletico Physical & Occupational Therapy
04.2023 - 04.2025
Scheduler Specialist
Baptist Home Care
09.2021 - 04.2023
Administration Assistant
RedMed UrgentCare
01.2019 - 07.2021