Adriana Calles
Houston,TX
Summary
Proactive administrative professional skilled in customer relationship management and communication management. Demonstrated ability to manage daily operations, streamline workflows, and support onboarding processes, contributing to enhanced team productivity and client satisfaction.
Overview
9
9
years of professional experience
Work History
Secretary
ADRC TRANSPORT LLC
Houston, TX
04.2022 - 02.2026
- Managed daily communication between drivers and customers to ensure efficient load coordination.
- Organized and processed transportation documents such as rate confirmations, fuel receipts, and invoices.
- Prepared weekly payroll by calculating percentage pay, reimbursements, and deductions.
- Supported new driver onboarding by collecting documents, scheduling drug tests, and assisting with further instructions.
- Maintained office supplies inventory to ensure smooth daily operations.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Greeted visitors and directed to appropriate location or person.
- Sent and distributed mail and parcels.
Personal Shopper
HEB Grocery Store
Houston, TX
08.2020 - 04.2024
- Successfully managed up to 12 customer orders at once, prioritizing accuracy, speed, and store safety standards.
- Efficiently completed high-volume shopping assignments, including shopping for 160 within 60 minutes or less.
- Collaborated with curbside and front-end teams to streamline workflow during peak hours and high traffic periods.
- Delivered exceptional customer service by bringing groceries to customers' vehicles and loading all items in under 5 minutes per order.
- Trained new personal shoppers on company policies and customer service standards.
Work Study Student
Lone Star College System
Houston, Texas
09.2016 - 12.2018
- Assisted students with transfer related questions, campus resources, and appointment check-ins, maintaining a friendly and professional environment.
- Provided administrative support to the Transfer Advisor by managing student appointments, organizing files, and preparing daily schedules.
- Handled sensitive student records with confidentiality and accuracy, following FERPA guidelines and college policies
- Supported advisor in preparing transfer guides, brochures, and informational packets.
- Coordinated student events and activities to foster community engagement.
Education
Associate of Arts - Accounting
Lone Star College
Houston, TX12-2018
Skills
- Document management
- Calendar coordination
- Data entry accuracy
- Payroll administration
- Customer relationship management
- Information archiving
- Bilingual
- Time management
- Training new employees
- Communication management
- Problem solving
Timeline
Secretary
ADRC TRANSPORT LLC
04.2022 - 02.2026
Personal Shopper
HEB Grocery Store
08.2020 - 04.2024
Work Study Student
Lone Star College System
09.2016 - 12.2018
Associate of Arts - Accounting
Lone Star College