Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adriana Carvajal

Winter Haven,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

SYKES Lakeland
11.2023 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Ward Clerk

Riverside Care Center
12.2022 - 11.2023
  • Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
  • Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
  • Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
  • Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
  • Reduced wait times for patients by effectively managing appointment schedules and room assignments.
  • Coordinated with insurance providers to confirm coverage details, minimizing billing errors and enhancing patient satisfaction.
  • Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.

Education

Bachelor of Science - Nursing

Miami Dade College
Miami, FL
05.2027

Skills

  • Call Management
  • Complaint resolution
  • Information Security
  • Consultative Sales
  • Appointment Scheduling
  • Data Collection
  • Data Entry
  • Report Generation
  • Paperwork Processing
  • Scheduling
  • Product Knowledge
  • Account updating
  • Critical Thinking
  • Multi-line phone talent

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

SYKES Lakeland
11.2023 - 01.2024

Ward Clerk

Riverside Care Center
12.2022 - 11.2023

Bachelor of Science - Nursing

Miami Dade College

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Adriana Carvajal