Summary
Overview
Work History
Education
Skills
Certification
Skills
Languages
Timeline
Generic

Adriana Chavez

Gilmer

Summary

Bilingual customer service professional with extensive experience in dental, banking, and insurance sectors. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Skilled in document management, regulatory compliance, and administrative support, ensuring efficient operations. Strong communication, problem-solving, and time management skills contribute to successful outcomes in court and municipal environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Executive

Goosehead Insurance Agency
Gilmer
10.2023 - 01.2025

Delivered expert advice on personal and commercial insurance products to clients.
Quoted and bound policies from various carriers to align with client needs.
Maintained strong client relationships through proactive communication and follow-up activities.
Processed policy changes, renewals, claims support, and account servicing efficiently.
Achieved sales targets by generating leads and identifying cross-selling opportunities.

Criminal Clerk

Upshur County District Clerk
09.2021 - 06.2022

Responded to public inquiries regarding judicial procedures and court dates.
Prepared and issued court orders, warrants, subpoenas, and citations.
Maintained court dockets, case dispositions, and jury records.
Utilized CJIS system for accurate reporting and data entry.

Licensed Insurance Agent

Fullman And Lawrence Allstate Insurance
08.2019 - 09.2021

Educated clients on insurance products, ensuring alignment with specific needs and coverage options.
Managed policy quotes, bindings, renewals, and endorsements for seamless transactions.
Delivered exceptional customer support and claims assistance to enhance client satisfaction.
Upsold additional products based on thorough identification of client needs.

Teller

First National Bank Of Gilmer
03.2018 - 07.2019

Executed accurate handling of deposits, withdrawals, and cashier’s checks.
Provided exceptional customer service to foster client loyalty and trust.
Balanced transactions daily by reconciling cash drawers effectively.

Office Assistant /Dental Assistant

Terence COOK Dentistry
07.2017 - 03.2018

Oversaw daily operations of dental office, enhancing efficiency and patient services.
Managed front desk responsibilities, ensuring optimal patient experience and satisfaction.
Verified insurance coverage and processed patient claims accurately and promptly.
Handled bookkeeping duties and managed patient billing to maintain financial integrity.

Education

GED -

Northeast Texas Community College
TX, Mount Pleasant
05.2018

Skills

  • Bilingual communication in English and Spanish
  • Quick learner of systems and software
  • Multitasking in fast-paced environments
  • Effective oral and written communication
  • Rapid data entry skills
  • Client confidentiality practices
  • Document preparation expertise

Certification

  • Licensed Property and Casualty

Skills

  • Client Account Management
  • Customer Inquiries
  • Office Management

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Account Executive

Goosehead Insurance Agency
10.2023 - 01.2025

Criminal Clerk

Upshur County District Clerk
09.2021 - 06.2022

Licensed Insurance Agent

Fullman And Lawrence Allstate Insurance
08.2019 - 09.2021

Teller

First National Bank Of Gilmer
03.2018 - 07.2019

Office Assistant /Dental Assistant

Terence COOK Dentistry
07.2017 - 03.2018

GED -

Northeast Texas Community College