Adriana Espinoza
La Habra,CA
Summary
Leader in eyecare retail prepared for administrative support role. Proven ability to manage multiple tasks efficiently, excelling in team management and policy enforcement. Strong focus on collaboration, adaptability, and achieving team goals through excellent organizational skills and communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Assistant Manager
America's Best Eyecare + Eyewear
06.2024 - Current
- Oversee the Sales Floor and Associates.
- Provide outstanding customer service and ensure all associates do the same.
- Train and supervise associates on office policies and procedures.
- Provided exceptional customer service during phone calls with patients addressing their concerns promptly and professionally.
- Staff Development File for opticians and provide feedback on methods for reaching goals.
- Communicate to all associates of current promotions.
Licensed Assistant Manager
America's Best Eyecare + Eyewear
09.2019 - 06.2024
- Oversee the Sales Floor and Associates.
- Provide outstanding customer service and ensure all associates do the same.
- Train and supervise associates on office policies and procedures.
- Provided exceptional customer service during phone calls with patients addressing their concerns promptly and professionally.
- Staff Development File for opticians and provide feedback on methods for reaching goals.
- Communicate to all associates of current promotions.
3rd Key - Optician
Vision Center Inside Walmart
07.2011 - 09.2019
- Help patients understand their vision coverage and insurance benefits.
- Double check prescriptions of glasses before dispensing eyewear to prevent potential errors.
- Instruct patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Opening and closing the store with proper procedures.
- Ensure bank deposits and made daily.
- Be a guide to other associates on questions and/or training.
Education
Associate of Arts - Communications
Santa Ana College
Santa Ana, CA07-2006
Certification
ABO Certified (current)
Licensed Spectacle Lens Dispenser
Languages
Spanish
Native or Bilingual
Timeline
Licensed Assistant Manager
America's Best Eyecare + Eyewear
06.2024 - Current
Licensed Assistant Manager
America's Best Eyecare + Eyewear
09.2019 - 06.2024
3rd Key - Optician
Vision Center Inside Walmart
07.2011 - 09.2019
ABO Certified (current)
Licensed Spectacle Lens Dispenser
Associate of Arts - Communications
Santa Ana College
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