Adriana Estrada
Los Angeles,CA
Summary
Hardworking waitress with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Olive Garden Restaurant
San Fernando, CA
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Server
Bubba Gump Shrimp
Universal City, CA
10.2021 - 03.2023
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained records of transactions made during shift as required by law or company policy.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Dennys Restaurant
Los Angeles, CA
06.2018 - 10.2021
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Education
Bachelor of Science - Real Estate
California State University - Northridge
San Fernando, CA05-2024
Skills
- Beverage Preparation
- Safe Food Handling
- Food Delivery
- Guest Engagement
- High-Volume Dining
- Positive and Professional
- Check Payment Processing
- Liquor, Wine, and Food Service
- Menu Knowledge
- Special Dietary Requirements
- Cash Handling
- Guest Seating
- Suggestive Selling
- Service Prioritization
- Order Accuracy
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Real Estate License
Affiliations
- Skiing
- Reading
- Soccer
Accomplishments
- Lead server
- Food and beverages total over $2,000 daily
- Certified Server Trainer
References
References available upon request.
Timeline
Server
Olive Garden Restaurant
01.2023 - Current
Server
Bubba Gump Shrimp
10.2021 - 03.2023
Server
Dennys Restaurant
06.2018 - 10.2021
Bachelor of Science - Real Estate
California State University - Northridge