Adriana Feliciano Matias
Villa Enterprises
Kissimmee,FL
2
Languages
1
Certification
2
years of professional experience
Directed customer service initiatives at McDonald's and Villa to improve satisfaction in a bustling setting.,Trained staff on effective complaint resolution and cash handling procedures to optimize service.,Cultivated positive customer relationships while upholding cleanliness and quality service standards.
Work History
Supervisor
5 Months- Oversaw daily operations to ensure efficient workflow and adherence to quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Managed inventory levels, ensuring optimal stock availability for seamless service delivery.
- Developed training materials to support onboarding of new staff members efficiently.
- Ensured compliance with health and safety regulations within the workplace environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Crew Member
1 Year 6 Months- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built positive relationships with customers by providing friendly and helpful service.
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
- Supervised others and provided on-the-job training.
- Processed cash, check, and credit cards for customer purchases.
- Adhered to all health code regulations regarding food handling practices within the store.
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Followed health department regulations for handling food products properly.
- Restocked shelves with merchandise throughout shift.
- Trained new employees regarding company policies and food preparation procedures.
Education
Baking and Pastry - Baking and Pastry
Skills
Assisted customers with inquiries and resolved issues promptly.
Demonstrated adaptability in various customer service environments.
Organized tasks effectively to maximize time efficiency.
Achieved high levels of customer satisfaction through attentive service.
Maintained patience and composure while handling challenging situations.
Displayed reliability and punctuality in attendance and task completion.
Handled cash transactions accurately and securely.
Supported multitasking efforts by prioritizing tasks efficiently.
Conducted quality assurance checks to maintain service standards.
Exhibited a calm demeanor in fast-paced settings.
Performed cleaning and sanitizing duties to ensure a safe environment.
Managed product restocking to maintain inventory levels.
Practiced safe food handling techniques to ensure customer safety.
Prepared food items following established guidelines.
Adhered to sanitation protocols to maintain cleanliness.
Utilized multitasking abilities to manage multiple responsibilities.
Certification
- ServSafe Allergens Online Course
- ServSafe: Food Protection Manager Certification
LANGUAGES
English - Bilingual
Spanish - Bilingual
Timeline
Supervisor
Villa Enterprises
03.2026 - CurrentRead More
Crew Member
McDonalds
08.2024 - 02.2026Read More
Florida Technical College
Baking and Pastry from Baking and Pastry
Read More