Adriana Forte
Shippensburg,PA
Summary
History of working well in busy, physically-demanding shipping environments dealing with packages of all sizes. Adept at keeping neat and clean work areas. Driven, hardworking and dedicated to team success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Lowes
Shippensburg, PA
08.2018 - Current
- Evaluated customer account information to assess current issues and determine potential solutions.
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
- Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
- Reviewed account and service histories to identify trends and issues.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Assisted customers needs quickly and accurately.
Distribution
Jlg Industries
Orville, OH
02.2016 - 08.2017
- Organized storage areas to maximize efficiency of materials movements and minimize labor required.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Arranged, secured and labeled boxes with speed and accuracy.
- Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
- Staged final products for shipment.
- Used basic math skills to calculate dimensions and check weight limits.
- Operated forklifts, balers and other equipment safely and efficiently.
- Updated [Software] system with data such as weights, charges and discrepancies.
- Assembled product containers and crates.
- Reviewed accuracy of documentation such as invoices and bills of lading.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
Education
High School Diploma -
Fairless High School
Navarre, OH05.2009
Skills
- Shipping coordination
- Baler operation
- Package labeling
- Data entry
- Labeling skills
- Paperwork coordination
- Package preparation
- Route planning
- Carrier relations
- Customer service-oriented
Timeline
Customer Service Representative
Lowes
08.2018 - Current
Distribution
Jlg Industries
02.2016 - 08.2017
High School Diploma -
Fairless High School